Key Travel Reviews

A Definite Fear Culture - who is being made redundant next? Wave after wave of Staff Redundancies, Voluntary Redundancy, Satellite Office Closures and "Restructure" after "Restructure".. Even the new Managing Director left after only a few months, can't think why?! People are constantly thinking "Am I next?" No Connect With Senior Management - Albeit hardworking satellite offices have been closed due to "restructuring" little has been done to take into consideration of clients and staff, visits from Senior Management were rare unless you work in London or Manchester or unless it was for HR reasons. Ultimately if you were out of sight, you were out of mind. Lack Of Communication In All Forms Throughout The Business - Company was working on hearsay and rumour, a real lack of communication even when they promised to improve. Still to this day they are very incompetent in this matter. Company Values Are Not Acted Upon - Some of the original values of Compassion, Clarity Anticipation are laughable. None were relevant to the company or acted upon in times when they were really needed. Constantly Understaffed - A real concern, staff constantly having to be moved around teams to help, no continuity in job and added stress to all employees. Have currently moved to a "One Agent, One Call" setup which they hope will alleviate the issue when in fact it's adding fuel to the fire with a real lack of client training and has not been means tested. Extreme Workloads That Cause Stress - Adding on from the last point, staff members are at breaking point, crying at desks with next to no assistance from management, stress contributing to high levels of absence across the business which then adds another strain. When management are challenged it's either get used to it or look elsewhere. Considering Being A Homeworker For Key Travel? Don't Even Facilitate The Thought - They want to be thought of as a more inclusive and flexible employer.. They are far from it in my personal opinion. Being a homeworker you are effectively forgotten about with the real lack of communication with the company. Extreme concerns about inclusivity and systems working in the home. Amazingly there are still some homeworking staff who are without Telephony Systems since the new rollout in September of last year! This adds pressure to the rest of the workforce. Extremely Poor Technology - Telephony and Email Management Systems have been rolled out on next to no planning, more "let's try it and see" to the detriment of all involved be it staff or client. A real lack of Project Management and huge projects being rolled out in peak seasons which is absolutely ridiculous. Constantly having to "log IT tickets" to alert the IT Team of issues they are then either left for weeks on end or are "closed" citing "duplicate" or " we are aware of" reasons.. Lack Of Concern For Wellbeing For Staff - In this day and age mental health is extremely important and in my view should be invested in. At Key Travel, they claim to have invested in Mental Health Ambassadors however when approached with serious concerns, you are left high and dry with no comment. Benefits have either been withdrawn or extremely cut back. From Long Service Awards that have been heavily cut to where it is actually insulting. (An example of this was upon reaching your 10 year anniversary, in days of old you would have received £1000, now you receive £100..) to the complete withdrawal of Christmas Parties, where in their eyes, giving an extra few pounds to Quarterly Nights Out should suffice instead.. I could go on..