Kerridge Commercial Systems reviews about "management"

Management who have zero product/technical knowledge enforcing unrealistic deadlines. Below average wages, poor base bonus % Low moral Mental exhaustion Management expect you to be dedicated to your job, working outside your normal hours to meet the unrealistic deadlines. ASRs carried out by Management who do not know the employees they are reviewing. Everyone is different, different skillsets, different product knowledge. How can someone who does not know you, say what you are worth? Don't feel valued or respected by Management.

The managers they hire is incompetent, Will ask you to action queries outside of the sua Management is unable to deal with escalations due to the lack of knowledge and is then pushed down to staff. They micromanage you treat you like a child even if you a top performer which then causes the staff to do the bear minimum Yes the place is toxic!

Some pain while going through next growth phase, but to be expected

False Culture. Senior Management Team are unpopular and self centred. Directors brought in such as ops and sales who attempt to lord it over the teams and bully, they quickly get found out and moved on. CEO is a rude and a pretentious guy who is not liked.

KCS is an odd company with a great product but ultimately it is its own worst enemy. You have people in roles who are incompetent, disingenuous and actively seeking to undermine and engage in areas of the business which is not their role nor area of expertise. This leads ultimately to a lack of guidance and direction where accountability very much goes down the chain of command, with successes being those of upper management and failures being those of whom are in inferior roles. An inability to show empathy and understanding is a trait consistent across the entire business, and KCS is very much a business of the haves and have nots. It is a politicised organisation where ethics and morals are optional extras, and anything positive that you do is forgotten. There is no respect for processes and the culture is positive at lower levels, but very much in the gallows humour sense. Colleagues are actively seeking to exit the business and a poor jobs market and lack of options is possibly the reason why retention remains reasonable for the time being. Salaries are poor and well below market average and this is an open conversation talking point. Staff in SA especially openly complain about the fact that many of them cannot afford to pay their bills and live comfortably. For me, this is an absolute disgrace and ultimately a shameful metaphor for the business in its treatment of staff and refusal to rectify the situation.

Faced paced growth, transformation management not optimal

- Terrible salary - Many product managers/business experts making decisions on technical products that they have 0 understanding of, resulting in every product being poorly managed - C suite is entirely blind to the reality of working at the company - Hybrid working policy that serves nobody, especially when half of your team will be in a different time zone entirely and every meeting will take place on teams. No office culture exists, or is attempted to be developed, office kit (monitors etc.) is shockingly bad. - A complete inability to hire new staff due to attempts to hire in lower salary areas, vital positions will sit vacant for 6+ months - Most teams are working on completely dead frameworks/languages, this will often provide terrible career progression - CEO seems to think that bots/fake people(?) are posting terrible reviews on Glassdoor, instead of simply that the company is poor and that he should do better