KOOKAI Reviews

3.6

40% would recommend to a friend

(152 total reviews)
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Viktor Vagner - Cromb

99% approve of CEO

39% positive business outlook

KOOKAI has an employee rating of 3.6 out of 5 stars, based on 152 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KOOKAI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

152 reviews
2.0
25 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Good opportunities for career development. They hire internally.

Cons

You are required to purchase their clothes at your own expense if you are a casual staff member. While you initially receive a voucher you soon have to buy more clothes if they sell out in your particular store. This means that you can lose money or barely break even while working here if you are a casual employee. You are required to wear heels while working. This is not only sexist and outdated but unsafe. Frequently employees climb ladders in stock rooms in high heels so not be reprimanded for taking too long. Employees complain of health issues and pain as a result. The company often encourages passive-aggressive feedback like telling women they must smile more, or they walk incorrectly.

2.0
5 May 2022
Recommend
CEO approval
Business outlook

Pros

Clothing is absolutely beautiful! Quality is perfect (apart from a few garments having manufacture faults which is normal with any fashion company). The designers really know what their doing and in terms of fashion, sustainability, quality, and design, Kookai is absolutely nailing it! Shop is clean and it’s fun to visual merchandise!

Cons

Just two words to best describe the experience - toxic and clique-y. Management have absolutely no regard that they could possibly be creating a toxic work environment and making their employees (who are their responsibility) uncomfortable. Had a terrible experience mentally. I wouldn’t be told if I was doing something wrong but would instead be ‘cast out’. Management needs more training to actually be managers - it is their job to ‘train’ their staff! If you own a club, are a size 6, or radiate a ‘I’m popular’ energy - you’ve got the job!

3.0
20 Feb 2023

Went downhill

Recommend
CEO approval
Business outlook

Pros

There use to be good Christmas parties, fashion style nights, great management etc.

Cons

No more Christmas party (only for head office - not retail), no more fashion style nights, culture diminished, management is run by young people who don't know how to show empathy, forced to wear heels and shunned if wearing flats, even when doing stock, not inclusive etc.

Viewing 1 - 3 of 152 Reviews

Glassdoor has 248 KOOKAI reviews submitted anonymously by KOOKAI employees. Read employee reviews and ratings on Glassdoor to decide if KOOKAI is right for you.