J.Crew Factory Reviews

3.8

62% would recommend to a friend

(491 total reviews)

Libby Wadle

79% approve of CEO

43% positive business outlook

J.Crew Factory has an employee rating of 3.8 out of 5 stars, based on 491 company reviews on Glassdoor which indicates that most employees have a good working experience there. The J.Crew Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

491 reviews
1.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Nice discount if you like buying clothes regularly, customers can be kind, other associates are interesting and kind-hearted

Cons

Store director seems unbothered and completely detached from the job. Communication is unclear, hours are sparse, and favoritism is rampant. HR and upper management are not on your side

2.0
2 Jul 2026

Eh!

Recommend
CEO approval
Business outlook

Pros

Nice discount, good pay, clean environment

Cons

Less hours than was told I’d get, was never properly trained, never got my free outfit, am constantly picked on by manager, push credit cards too much, confusing/out of date POS system, basically make you be a best friend to every customer to ensure you get the best sale possible

Viewing 1 - 3 of 491 Reviews

Glassdoor has 509 J.Crew Factory reviews submitted anonymously by J.Crew Factory employees. Read employee reviews and ratings on Glassdoor to decide if J.Crew Factory is right for you.