Inform Reviews

2.3

31% would recommend to a friend

(15 total reviews)
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Greg Peters

Not enough data to show CEO approval

9% positive business outlook

Inform has an employee rating of 2.3 out of 5 stars, based on 15 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Inform employee rating is 38% below average for employers within the Media and communication industry (3.7 stars).

Reviews by job title

15 reviews
1.0
16 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Health Care paid in full by the company most people are great to work with in all departments other than management decent location with access to Lenox Mall, Marta, and Phipps Office is colorful and stimulating Snacks are freely available Salaries are competitive Provide Macbooks and Ipads for most sections of the company. New Finance team is super solid Company has a mysterious power to get people to believe in rainbows and unicorns

Cons

Too many to list. Core issue is an utter lack of communicated and connected leadership at almost every level of management. Company is fixated and stagnating on the same revenue model that it used in 2012/2013 and refuses to invest in the core business model which is viable, but mostly ignored by the business. Touted as a multi-million dollar company but it is not profitable by far and has been unable to either provide products that attract more customers nor innovate in an effective way. Internal disparity and conflict inside the business is rampant with a cold war being waged between Executive leadership, Sales, and Advertising Operations on one side and the customer facing aspects of Account Management, Engineering, and Content Management on the other. Instead of repeating what is known to work in Software as a Service models, this company has been sold a bill of goods about innovation that Engineering can't support due to a lack of effective and technical leadership in Engineering. Company also ignores about 130 years of Industrial Revolution research and psychology and expects 50+ hour work weeks, open and distracting floor plans, constant on-call availability, Waterfall "git er done!" software engineering, and a lack of product focus that makes a crack using ferret look calm. This despite numerous sources of information about how to effectively manage people. Engineering-wise the east coast team seems to work on all revenue generating products while the west coast team does work that doesn't generate any revenue, but costs the company money and resources. Not sure what they do. Account Management is expected to run reporting, technical support, and maintain sales/partner relationships while a marginalized and understaffed Engineering group cranks out non-viable products that don't meet customer needs because AdOps and Sales are constantly throwing customer product spaghetti against the wall to see what sticks. Company has seemingly lost a sizable percentage of staff and leadership over the last year as evidenced by a LinkedIn search for NDN/Inform so that is a con as well since you never know who you will be working for. CEO and subordinates will regularly go radio silent or mic drop major information in dysfunctional all hands meetings. He seems to follow the Forbe's list of Seven Habits of Spectacularly Unsuccessful Executives amazingly especially habits #4-7. CEO will frequently shutdown any commentary and blacklist people who don't do what he wants while trying to emulate Yahoo (aren't they failing miserably?) and Flipboard(hello 2000s we want your app!) The culture is frantic and scattered most of the time with the only real cultural leader having just left the company in Jan of 2016. Do not expect any elevation of your career path or other personal attributes once you are on board as they do not believe in personnel investment as I was there for 3 years with nary a single training, conference, or other compensation other than some online training that the aforementioned cultural leader obtained for a us (a group that wasn't even his to manage) Vision and Long-term planning is not on the menu which of course breeds a lot of fire-fighting. Not sure what the vision or overall plan is for the company other than panic which certainly creates a lot of trust. You will read this and convince yourself that this is all an inflated story from a former disgruntled employee and in a sense you would be right. They will tell you that it is all part of change of leadership and part of some mystical growth process. The company looks good on the surface. Don't believe it. Confirm anything you see in the reviews by asking them the hard questions and if their answers leave you with a glimmer of doubt, then run for the hills.

1.0
30 Nov 2015
Recommend
CEO approval
Business outlook

Pros

Not much, culture can be fun for some but very "cliquey", if you're not part of the group (aka "drinking the kool-aid") you're an outcast and will probably be fired or at best, stagnate in your position. You work with cool people at other companies (sometimes) because of it's involvement in the news They have nice snacks and provisions for employees in the break room Health insurance is paid through the company

Cons

Well, there are probably too many to list here but I'll try: - You are simply over worked and underpaid - You are expected to be "on the ball" and available 24/7 for "partners" (a fancy word for whiney clients) this includes stopping to answer phone calls, emails, and "fix" problems during wedding receptions, family vacations, and PTO (there is no such thing as "out of office" here) - The management in shady and snipey, they are looking for anyone who's not 100% bought into the concept of the company and anyone who pokes their nose around other departments too much. Definitely a "keep your head down and working and don't ask questions" kind of place (people have been fired before for asking too many questions about certain departments). - The pay is less than competitive when compared to other similar positions and expected work loads, the career advancement is very limited even though they promise you to the moon that they promote and are promoting all the time (only promoting very political and corrupt employees internally). I've seen Associate Account Managers stay in the role for 3 years while less experienced folks are hired on above them which has lead to an exodus of experienced talent internally. - The executive management is very elitist and is not afraid to make comments about your "place" and "station" in the company. This essentially leads to a shady, hostile culture based on keeping secrets on processes from entire departments and firing those who wisen up enough to point a finger or ask a pertinent question. - The Account Management department is a NIGHTMARE as needs a serious overhaul, the past director was a fear-based dictator (wife of the CEO) and the current one is ineffective at making good decisions from a strategic standpoint (probably the fault of the executive management tossing her in and the lack of ANY formal training program) and ineffective from a personnel standpoint (hiring, firing, promotions). The responsibility of anything that goes wrong rests on this departments shoulders (even though the majority of the company's problems stem from a lack of effective personnel in development and tech and lazy, corrupt ad sales/ops persons who shirk and shift blame at any opportunity). - The product is old, is not moving forward fast enough and you are expected to handle any and all problems, questions, and reporting for it even if the "partner" is able to handle it on their own. - Company focuses too hard on making "new" products and pushing out updates or new inventory without proper testing for the sake of appearing "ahead of the game" while putting it on the account management team's backs to handle the fallout and blaming us when "partners" aren't happy.

1.0
30 Sept 2015

New name, same terrible company

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Absolutely non. They give you and iPhone & iPad, and sometimes they even pay their cable bill and the tv's in the office actually work!

Cons

Where do I begin? The company has a history of not paying it's bills. Check the reviews for NDN, since that is the previous name. They bounced payments to publishers, which is hysterical because they pay their publishers 120 days after the month ends. The management team is either inept or mentally handicapped, but either way you should not work here if you want to learn about the industry. They offer a rev share to publishers and content creators, and have decided they should take the lions share of the revenue, which upset publishers who drive the revenue.

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Glassdoor has 17 Inform reviews submitted anonymously by Inform employees. Read employee reviews and ratings on Glassdoor to decide if Inform is right for you.