Icon Reviews

3.2

62% would recommend to a friend

(377 total reviews)

Kurt W. Ripkey

39% approve of CEO

50% positive business outlook

Icon has an employee rating of 3.2 out of 5 stars, based on 377 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Icon employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

377 reviews
1.0
6 Dec 2015

Project Manager

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None really. This company will bleed you dry.

Cons

Overall, you are overworked and very much underpaid! With the talent this company acquires, you would think they would pay competitively to keep them. The turnover rate is very high. The only employees that stay are ones that are comfortable in their bubble and don't know their true worth. You give the company your blood, sweat, and tears for no recognition whatsoever. The top C-level executives only care about what goes into their pockets. They do not appreciate what the front line does at all. You will be micromanaged 100% too. There is also a huge problem with nepotism. Anyone who gets promoted or hired into a higher position is usually related to someone higher up in the company or at least sleeping with them. This company is seriously a joke and has no idea how to truly run a profitable business while maintaining great customer service. I would not recommend working here if you want any balance in life or want to be able to pay your bills. There is no room for advancement and the execs talk a big talk, but don't walk the walk.

avatar
Icon Response
10y
Dear Reviewer, We understand that you are entitled to your opinion and we appreciate the feedback. In response we’d like to provide facts around issues that you’ve mentioned. We have a policy stating that relatives by blood, marriage or similar relations may not report to each other except where approved by the Executive Team, and we do not currently have any of these relationships. Further, less than 10% of our employees have any relation to one another. Employee referrals are encouraged and have helped form a great company. Our recent year-to-date voluntary turnover report came to only 2.5% of our total 385 employees across all locations and departments. We review annually our job and compensation profiles and match them to the prevailing market wage for each state that we operate in. We continue to review market data and make adjustments as necessary. Finally, the Executive team is readily accessible and transparent. Our CEO addresses the company quarterly and all Executives operate with an open door policy. Again we appreciate all of the feedback we receive from current and former employees. It helps us to continue to focus on being a great company to work for.
1.0
20 Jan 2016
Recommend
CEO approval
Business outlook

Pros

Hard working, great associates. That's the best part of the job.

Cons

Customers are dropping Icon like it's hot. 2 Senior managers quit in a matter of days and upper management has no clue how to handle. Fake management, wants to make a positive, motivating environment but they are the biggest reason why it's not happening. No one trusts upper management. Just waiting to drive to work one day and see the red tape on the door. Only a matter of time before the investors pull the plug

1.0
6 Jun 2014
Recommend
CEO approval
Business outlook

Pros

I had the chance to meet a lot of great people who moved on to much better places than Icon. The company is mostly temp-workers, so I was able to add "trainer" to my resume.

Cons

The company is very short-term focused and is going out of business. When a company is falling apart, employees are the real victims. More and more and more work has been pushed on project managers with no rewards. We've been given 60 plus hours of work every week and most project managers aren't making over 40k a year. We were given ice cream sandwiches for employee appreciation day, but no raises in two years. I actually left the company without having another job lined up. I'll take poverty over humiliation any day. All of the temp workers are taking longer and longer to learn our systems as there aren't any experienced full-time employees left. Icon has pretty much stopped paying its vendors and has lost credibility in the market. Revenues have dropped in half in the last few years so there isn't any room for advancement. I'm happy it's over and I'm glad to be moving on with my life. The story of me working here will be an interesting anecdote to tell my children some day. Any time they say "That's not fair!," I'll respond with: "I once worked for Icon, you don't have room to talk about fairness".

Viewing 1 - 3 of 377 Reviews

Glassdoor has 465 Icon reviews submitted anonymously by Icon employees. Read employee reviews and ratings on Glassdoor to decide if Icon is right for you.