Does Hopelink pay their employees well?

According to anonymously submitted Glassdoor reviews, Hopelink employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Hopelink. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Hopelink?

40% of Hopelink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hopelink 2.8 out of 5 for work life balance, 3.5 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Hopelink?

Customer Service Representative (8) , Customer Service Representative (CSR) (5) , Driver (4) , Supervisor (4) , Coordinator (3) , Customer Service (2) , Development (2) , Food Bank Supervisor (2) , Manager (2) , Program Supervisor (2) , SRS (2) , Volunteer (2)

What are the pros of working at Hopelink according to real employee reviews?

"Great people to work with." ((in 11 reviews)); "As an employee, the company has EXCELLENT benefits!!!!!!!" ((in 6 reviews)); "Coworkers are nice" ((in 5 reviews)); "The Transportation Brokerage has some innovative and collaborative leadership." ((in 3 reviews))

What are the cons of working at Hopelink according to real employee reviews?

"The pay is low." ((in 16 reviews)); "Aggressive micromanagement Very unstructured Management was poor and incompetent." ((in 10 reviews)); "The managers are pressured by higher ups to be horrible and will threaten you with write ups at ever turn if they want to get rid of you, their practices are borderline discriminatory" ((in 5 reviews)); "Horrible compensation." ((in 5 reviews)); "Upper management are completely tone deaf." ((in 5 reviews))

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Hopelink

Hopelink Reviews

3.1

40% would recommend to a friend

(109 total reviews)

Dr. Catherine Cushinberry

64% approve of CEO

30% positive business outlook

Ratings by category

3.6

Diversity and inclusion

3.5

Culture and values

2.8

Work/Life balance

2.6

Senior management

2.6

Career opportunities

2.5

Compensation and benefits

Hopelink has an employee rating of 3.1 out of 5 stars, based on 109 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hopelink employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

109 reviews

4.0

18 Jun 2026

Nice coworkers, but management lacks support

Case manager

Recommend

CEO approval

Business outlook

Pros

Work from home Coworkers are nice

Cons

Management is not very supportive

4.0

13 Jun 2026

Respectful environment but complex processes and client issues

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Diversity, inclusion and respectful environment

Cons

Complex processes, many tools, abuse from clienrs.

1.0

22 May 2026

Work from home, but everything else is lacking

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

you get to work from home.

Cons

everything! managment, no help or feeling as if you are supported.

Viewing 1 - 3 of 109 Reviews

Jobs at Hopelink

Customer Service Supervisor

Case Manager-Multiple openings

Customer Service Representative

Case Manager-Multiple openings

Client Resource Specialist - Food Enrollment (nonprofit)