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      Higher Logic

      Engaged employer

      Higher Logic Reviews

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      3.5

      59% would recommend to a friend

      (197 total reviews)

      Rob Wenger

      77% approve of CEO

      54% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Culture and values

      3.7

      Diversity and inclusion

      3.3

      Compensation and benefits

      3.0

      Senior management

      2.9

      Career opportunities

      Higher Logic has an employee rating of 3.5 out of 5 stars, based on 197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Higher Logic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      197 reviews
      1.0
      5 Jan 2021

      Don't expect much

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      They were very proactive with their COVID response Work from home options even before COVID They pay their employees on time There are technically benefits, they are just tailored for younger employees that don’t have families and don’t want to pay anything out of pocket. There are still a handful of employees that have not had their souls completely crushed by this hellscape, so it’s always nice to see a smiling face since most of us are beaten and broken down. If you are straight out of college, this will at least give you something to put on your resume. Just don’t plan on staying long term if you are a woman, a POC, or LGBT+. There’s a glass ceiling that’s never going away, and you are going to see a ton of lateral moves before you ever see a legitimate promotion.

      Cons

      Leadership seems to be largely comprised of total frauds that have managed to capitalize on white privilege and consistently fail-up in life I personally never had a manager out of the Virginia office that didn’t lie to me about significant matters Most department managers (specifically the ones based out of Virginia) are just masters of delegation, and do nothing but take credit for the hard work of the people that they step on There is nothing in place for career pathing, probably because “leadership” only hires cronies from previous work relationships instead of promoting from within The pay is way below average. HR has been gaslighting us all for years and trying to insist that they pay on par with the national average, but in no way can any of us find numbers that support that. The endless surveys, townhalls, team huddles, and video updates are all just propaganda to perpetuate the false narrative that the company is more successful than it is, more concerned with diversity than it actually is, and that employee morale is not in the toilet (which it absolutely is). Work/life balance is not an option all employees. There are two types of employees here: Those who sing their own praise and do nothing but capitalize on the work of others (They reap the rewards), and those who actually do the work (only to be treated as meaningless human capital). The place is full of low-level managers/team leads that are so consumed with personal agendas and vendettas that often takes priority over doing right by our customers. HL keeps acquiring business that it has absolutely no business getting involved with. As a result, it has become a chop-shop for software and has completely bastardized and destroyed some really promising platforms and products. Every time things are headed off a cliff, they restructure the organization. They bring in more outside people for BS leadership positions and it’s like a groundhog’s day of ego stroking and futile initiatives until we’re headed off the cliff again. Then the cycle repeats. Employees drink too much at company events. This includes conferences with our customers. It’s noticed and embarrassing when customers make comments about it. You all clearly cannot handle drinking in mixed company, I’m not going to repeat some the alcohol-fueled antics, but it’s not a safe environment for anyone (especially female employees) when that happens. The products are just plain broken. They barely function, and it's becoming public knowledge that we charge more now for products that are breaking down worse than before. Clients are vocal about feeling ripped off and scammed. It’s impossible to provide proper support, because no matter how hard customer service tries, the products don’t work, so no paying customer will ever be happy with that. The Product Decision Team has become a joke. They are so bored with all the problems, they would rather come up with fun new projects for features that NO ONE IS ASKING FOR instead f tackling the unfun tasks of making the core products actually work. This was a team that went from being a driving force for positive change, to a hollow monument to the inflated egos that lead the PDT The company clearly sees these reviews and knows that their employees are unhappy, but instead of addressing the matter they just post fake 5 star reviews to sweep it under the rug.

      avatar
      Higher Logic Response
      5y
      Thank you for taking the time to give us such important feedback. I am proud about how our organization responded to COVID and that we avoided laying off a single employee. I am deeply concerned about the issues that you have outlined in your review and am personally going to champion a process to evaluate them. The first step in that process was to review our engagement survey conducted in November 2020. We had an 85% response rate and positive ratings across the board from employees. However, your review highlights for me the potential gaps in our engagement survey process and how we can improve upon it going forward. The second step is to work with an outside consultant to evaluate our engagement process and begin to identify approaches that need to be implemented to ensure we are getting feedback that is comprehensive and actionable. Third, I am going to work with the People Team to review the department engagement plans to ensure we are focusing on the key areas of improvement of our employee experience. Most importantly, I welcome a conversation with you to understand your experiences at Higher Logic and how I can facilitate a great place to work for all employees. Please reach out to me directly at kboyce@higherlogic.com to schedule some time to connect. If you are not comfortable reaching out to me, please contact kdiman@higherlogic.com to schedule a call with her. The more direct feedback we can receive, the faster we can evaluate the best course of action to rectify your experience. Again, I appreciate the time and thoughtfulness that you put into the review and appreciate the insights it has afforded me to improve our culture. Thank you, Kevin
      2.0
      28 Oct 2020

      Great place to be if you’re a straight, white, male

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Office culture was nice when offices were open - COVID response was swift in early March, and always put the safety of the workforce first - Flexibility in scheduling for most teams - Individual contributors care about their jobs, and how it impacts the teams - Benefits exist, they are just lackluster - Lots of opportunity to provide feedback via surveys… not that anyone will do anything with that feedback

      Cons

      - The actual product is difficult at best. Dated, glitchy, and in some cases, not functional. If you like working in a place where customers are happy and eager to engage with the product, this is not a good fit for you. Complicating the matter, those that have the knowledge and experience to help with these issues have been terminated. Company wide everyone aknowledges the infinite shortcomings, but no one does anything about it. - Compensation is severely lacking. If you happen to be a white male, you might not feel this as much. If you fall into any of the minority groups outside of this heteronormative sterotype of “smartest people in the room”, your salary reflects this lack of whiteness and maleness. If you inquire with HR, they will assure you that you are right in the middle of the industry benchmarked range for those with your title in your area. - No career growth or development. Managers, directors, and senior leaders are all hired from outside. There is no mechanism in which Higher Logic grows individual contributors into leaders; nor do they care that those with historical knowledge of the products and customer base just might be the best fit for the role. On the rare occasion promotions occur from within, they are nearly always males promoted, often over equally or more qualified females. - Diversity is a buzzword. They say they care, but hiring does not reflect this, especially at the highest levels. But don’t worry, if you want a place to commiserate with others on the topic, they’ve built a community just for you! - The culture is often that of a fraternity. If you are male, and a "bro" you have a seat at the table. Sports analogies in the work place are strong. Let's just take this one over the line... - An interesting phenomenon of late, LinkedIn posts have become a place to share organizational changes without sharing them within the organization first. Meeting minutes are seemingly shared as status updates daily, and customers are taking note and asking uncomfortable questions about the future of the business. - Leadership preaches accountability, however this does not ring true for all teams. Many leaders and employees are allowed to skate by without consequence to massive oversights. In practice, the “performance based culture” only applies to certain teams, and those teams are often at the mercy of other teams who are not as motivated by KPIs. - Work life balance is a joke. Meaningless meetings are scheduled 8am - 5 or 6pm, back to back, for on end, leaving no time to actually do the job the “performance based culture” requires. - The Chief Customer Officer position turns over roughly every 10 months creating instability within the customer base, and an intolerable level of change for employees. Each new leader tries to rebuild the wheel and the organization is left spinning.

      avatar
      Higher Logic Response
      5y
      Thank you for taking the time to provide this feedback. I apologize for not responding sooner to this post. I am now personally taking over the responses to reviews as it was previously managed with our HR Team and as a current employee you know that we are searching for a new chief people officer. The top three employee priorities we will focus on will be career pathways for all employees, manager development, and diversity equity inclusion and belonging. I want you and all employees (past, current, future) to know that I am a proud ally to my family, friends, and employees. I am the executive sponsor of our Pride group and want all employees to feel valued and connected to our company and our customers. Please engage further in our employee resource groups and provide direct feedback to the group leaders of Pride, Minorities in Tech, and Women in Tech so that we can grow and improve All Together. I meet with them regularly and informed them last Friday that I would be responding to this post. These communities on the OC are a great way to learn about our programs and review our diversity metrics that we post each quarter. There are many points being made on this forum and I and am very concerned about the issues you have presented. It is important for us to hear what we are doing well and what we can improve upon. I value and read all employee and customer feedback. While we have a “very high” employee engagement score overall from 85% of our employees, after reading your post and advice to management, I have gone back to the November 2020 engagement survey and am re-reviewing all the comments, specific team scores, and the engagement action plans that are due this month with our leaders and people team to ensure we, as you stated, are taking full advantage of all forms of feedback. Since you are a current employee, I would urge you to contact me to set up a time to talk (kboyce@higherlogic.com) or if you are not comfortable talking to me, please contact kdiman@higherlogic.com to schedule a call with her. Thank you for your feedback and your years of service to Higher Logic, Kevin
      2.0
      26 Oct 2018

      Not a "1" but....

      Operations
      Recommend
      CEO approval
      Business outlook

      Pros

      As had been said in previous reviews, bunch of nice people in the office. Yes, as one reviewer put it, there are some people who think they run things when they don't. All places have some bad seeds. The office is nice and well located. Free snacks and cold brew is also a plus. The cafeteria one floor below has some good eats and reasonably priced. Compensation seems to be market value. There was good work-life balance, but seems like new management has other ideas about that (call it a tbd).

      Cons

      This place isn't a "1". I've worked at "1"s and that's not this. Problem is it's probably really a 2/2.5 given its current state. I think old management raised too much money and didn't know what to do with it. They spent on a couple marketing automation companies which really don't help this business grow. Didn't help that the integrations of these businesses has been a disaster. Then there was the product roadmap launch that just went kaput. Instead of focusing on what worked, they just decided to try to expand in ways that don't seem to make much sense. It seems like the management that is no longer in place had no clue how to scale a business. Classic case of golden handcuffs. Take a business that functions reasonable well in a niche market, give it a ton of cash, watch them spend it without focusing on what worked before because what worked before has limited upside (probably not enough for JMI), and now there's no place to go. This place looks like it's in a really bad spot right now. But I wouldn't call it a "1" like previous posters. All in all, a pleasant place to come every day. That being said, I wouldn't come here thinking there's some big untapped opportunity awaiting you. This is a risky move to come here right now. It should also be noted that this place is culturally in flux. It was something much different from what it is now. New management seems to want a more structured, professional environment and not what you imagine from a startup. It's like a startup but without the perks.

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      Glassdoor has 206 Higher Logic reviews submitted anonymously by Higher Logic employees. Read employee reviews and ratings on Glassdoor to decide if Higher Logic is right for you.