First I will start with the pay. After being with the company for almost a decade my pay rate was $13/hr. Long time loyal and dedicated employees are not rewarded. There are no bonuses or small tokens of appreciation given. I received a minimal raise about every two years. My milestones with the company were never acknowledged.
I am a person with a disability and I had accommodations in place. I received many mixed messages from management. HR gave me one accommodation for CPH, QA told me something else, and meanwhile I was receiving emails from someone else telling me that I wasn't meeting the company's minimum CPH requirements. The pressure was intense.
Next I'd like to talk about the company's culture. This is a Christian company. When I first started at the company, I experienced a personal tragedy. I cried often at work. I'm talking about full on sobbing on calls while being recorded by QA. Not a soul reached out to me during that time. I was so alone and it would've meant so much to me if someone had cared. Without mentioning names, the Employee Support Department was comprised of strictly black and white thinkers. My attendance was exemplary. I'll never forget when my elderly mother with dementia fell, fracturing her clavicle and patella, requiring surgery. I was given a no call/no show by Employee Support for the day of her surgery. No, it didn't matter because my attendance was excellent, it was the principle. CEAs ( at least this one) were treated like naughty, annoying little children who need close monitoring.
I suspect that management enjoy affirmations, fair pay, and understanding in their positions. They seem like they stay in their jobs for years and years.