Pros
Flexible working hours to fit your lifestyle.
Cons
I worked for General Practice Solutions as a Clinical Coder (Remote) during August and September 2025. My wages for August were not paid on time, so I contacted the Finance Dept to chase this. Two days later, I received a brief message informing me that a payment had been made, but I was not provided with any other information. I had to check with my bank to confirm how much had been paid into my account. The payment was a lot less than I was expecting and it was only as a result of me contacting the Finance Dept again that I was informed a total of £342.49 had been deducted from my pay for equipment charges. The breakdown of costs: VPN download - £292.50, Headset - £17.00 and Smartcard Reader - £32.99. The salary for a Clinical Coder is currently £12.50 per hour which was based on processing a minimum of 22 medical documents per hour. That is approximately 3 minutes per document. Pay deductions are made if you do not achieve this hourly target. You do not earn any additional pay if you exceed the 22 minimum requirement. Some documents were so detailed and lengthy it was extremely difficult to read through them thoroughly, code them accurately and then forward document to the relevant clinician with added notes in under 4 minutes. Other deductions are made for lateness (I was never late) for example: 15 minutes pay is deducted if you are 1 minute late. So, if you are 4 minutes late then 1 hour’s pay is deducted from your wages. Meetings, courses and training are completed in your own time and unpaid. In mid October, I received a confusing message from the Finance Dept, on my phone, stating they were going to make deductions from my wages. They attempted to deduct one week’s wages for not achieving the hourly targets and also accused me of being a total of 3 minutes late (which translates to 45 mins late) during that pay period (this was inaccurate). The message instantly disappeared from my phone after I had read it. I would have had no record of this message if I hadn’t taken a screen shot as proof. To prevent a repeat of what happened with my pay the previous month, I contacted the Finance Dept and asked them to provide evidence of lateness. They were mistakenly attempting to deduct £140 from my wages for being 3 minutes late. I requested a download of how many documents I had processed during September and a full breakdown of my gross pay, deductions and net pay. This is in line with their own Pay and Expenses Policy. I know I am not the only Associate who has gone through similar experiences with this company. Another Associate informed me they had not been paid any wages for 2 months and that their messages and requests for payment had been ignored. The way GPS operates needs to be thoroughly investigated. At the end of October 2025, I submitted a Subject Access Request in order for GPS to provide me with information about my earnings and pay. True to form, they did not respond within the 30 day deadline. It was only as a result of me threatening to escalate matters to the Information Commissioners Office (ICO) that I finally received the pay information I had requested. I would urge anyone experiencing similar issues with this company to do the same. I am nearing retirement age and I can honestly say that GPS is the most unprofessional and dysfunctional company I have ever worked for. Avoid this company.
