FreshDirect Reviews

3.0

43% would recommend to a friend

(537 total reviews)
avatar

Metin Hacioglu

50% approve of CEO

34% positive business outlook

FreshDirect has an employee rating of 3.0 out of 5 stars, based on 537 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FreshDirect employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

537 reviews
1.0
26 Dec 2018
Recommend
CEO approval
Business outlook

Pros

nothing unless you like cons listed below.......

Cons

-Untrustworthy upper leadership throughout company. They lie to your face and will talk behind your back. - Slow to fix issues - Do not give you tools to succeed at your job, but will hold you accountable to hit your goals despite their failures to provide you with those tools despite numerous requests by you FOR those tools. - New building in the Bronx is extremely unsafe with many unsafe practices like carrying heavy totes and boxes up and down stairs. A lot of the warehouse racking has no decking on it to prevent employees from falling. Safety is aware of these issue but turns blind eye because upper management and executives demand for operation to continue. OSHA should be contacted. - Bronx facility was designed FULL OF FLAWS by an incompetent team who also designed building in Long Island City - Promotions given sometimes without money. Money is promised and months go by without it coming to fruition. You need to follow up with leadership, otherwise they "forget" about it. - No interdepartmental teamwork anywhere - Everyone is selfish, self-fulfilling, have their own agendas and political games, untrustworthy upper management - 100% toxic workplace - Upper management and SMT use bullying tactics and are unprofessional - New CEO is a CHEF - ENOUGH SAID!! - Entire HR team talk but don't act, no walking the walk. Too much BS and excuses as to their lack of performance - Absolutely no accountability with upper management and corporate - Extreme favoritism in all areas - promotions for friends of new CEO only - Business going down the tubes - losing $ every day and cannot service customers. Articles in NY Post etc. - Company Buyout will be only option of survival - Continuous technology issues with little to no improvement - Conveyor system (9.5 miles) are not performing as promised. Lawsuit will be inevitable with supplier of technology. - Investors are pushing for cuts. Been happening for months now. - CEO was pushed out due to company performance and financials - Work long hours and work hard with absolutely no appreciation - Upper management has no loyalty to good performers. Cuts have been made to those who have impeccable reviews and received promotions. Friends of those in charge have stayed with company despite being under-performers - HR never holds Senior Leadership accountable for their bullying and lack of professionalism despite it being done in front of them and is very apparent - Complete lack of professionalism from top executives and upper management.

2.0
21 Sept 2018

Had Potential...

Recommend
CEO approval
Business outlook

Pros

Discounts on Food (but no longer as low of a price point in the new facility). It USED to have all their processes in order, that even if your manager was toxic, the business could still function. Now...

Cons

The move has highlighted the terrible service it now delivers(search on Twitter) all because the internal mechanisms were dysfunctional. Testing was not properly executed and management failed to anticipate/address disaster scenarios. Forced to fake positive energy for the sake of not making anyone feel uncomfortable or look bad. Terrible benefits;no matching 401(k) but it requires a majority of employees to participate in order to so, and the hourly staff cannot afford to save with their low wages.

1.0
12 Mar 2018

Deeply Rotten

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I cant really think of any.

Cons

The company culture is deeply rotten. The mid level management likes to micromanage. They are as controlling as one can imagine the senior management has an extremely traditional way of thinking. They don't value employees. They let go of people all the time. Should join this company only if you have nothing else and moreover, HRs are a joke. Lets not even talk about the benefits. No 401K match, no stock options.

Viewing 1 - 3 of 537 Reviews

Glassdoor has 586 FreshDirect reviews submitted anonymously by FreshDirect employees. Read employee reviews and ratings on Glassdoor to decide if FreshDirect is right for you.