FreshAddress Reviews

3.9

62% would recommend to a friend

(16 total reviews)

Bill Kaplan

60% approve of CEO

64% positive business outlook

FreshAddress has an employee rating of 3.9 out of 5 stars, based on 16 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FreshAddress employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

16 reviews
4.0
28 Jan 2022

Was great until their merger

Recommend
CEO approval
Business outlook

Pros

I worked for FreshAddress for a few years. The pay was competitive, the benefits were good and the service offerings were among the best in the industry. The management team was always supportive and it was overall a decent and friendly place to work.

Cons

Since FreshAddress merged with TowerData last fall there's been lots of employee turnover and other changes. TowerData's management approach for sales and customer service is a lot different than before, and not in a good way.

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FreshAddress Response
4y
Our philosophy in building FreshAddress was that our employees were all part of our team, driven to build the best products, provide unparalleled servicing to our clients, and work together to support one another. Our employee retention rate has always been the envy of our industry, with most employees having tenure for 5 to 15+ years while continuing to share their vast experience and expertise with our clients. As with most mergers, there are redundant roles that need to be weeded out along with a melding of the two companies' cultures. While there have been a few employee turnovers since the merger, the bulk of our team and TowerData's team has remained in place, enabling a seamless transition for our clients. Now that we are three months post-merger, transition turnover should now be behind us and we're looking to add a number of people to our roster.
1.0
10 Jan 2022

Avoid

Recommend
CEO approval
Business outlook

Pros

None - avoid - nothing positive to share.

Cons

everything - CEO is control freak.

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FreshAddress Response
4y
Unfortunately, this is just another review by the same salesperson our Sales Manager fired for inappropriate conduct and poor performance issues. FreshAddress and our entire team are proud of the reputation we have built as the industry's leading email database services provider, with unparalleled services, client servicing, and results across our premier offerings. With 25+% of the Fortune 100 along with the many of the leading marketers and nonprofits in the world trusting us with their most valuable assets (i.e. their customer databases), our mission, leadership, and culture clearly resonate across the board. Moreover, we recently merged with TowerData, a leading technology company that powers email-based identity-matching solutions. Together, FreshAddress and TowerData are the market leader of email verification and hygiene services and will continue to provide marketers and data scientists with fast, easy, and secure access to the accurate and complete data they need to better understand the person behind the email address. Powered by combined data assets leveraging over 1.5 billion historical email and postal addresses linked to mobile ids, cookies, demographics, and over 1 billion monthly activity signals, we currently service thousands of clients, providing them with the best tools for protecting and enhancing their email databases through real-time APIs, automated FTP, and via self-service portals. The only accurate statement in the above review is that we did sell a portion of the company to an investment firm but our management and employee team retained majority ownership, which gives us the best of the both worlds, continued incentives for our team to enhance our offerings to our clients along with access to substantial capital to for our growth initiatives. If you're interested in joining our "best of the best" team, having fun, and contributing your "can do" attitude to our clients and everyone else here, we would love to hear from you!
2.0
9 Aug 2021

Kind of a mess

Recommend
CEO approval
Business outlook

Pros

Very small company, so you can get exposure to lots of technology and try different roles you wouldn't be able to at a large company.

Cons

Poor senior leadership with no direction. Micromanagement at all levels. Always office drama. Outdated office. Low salary with weak benefits.

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FreshAddress Response
4y
Unfortunately, this is just another attempt to discredit FreshAddress by the same disgruntled former employee, who was let go for poor performance and other conduct unbefitting to the rest of our team. FreshAddress and our entire team are proud of the reputation we have built as the industry's leading email database services provider, with unparalleled services, client servicing, and results across our premier offerings. With 25+% of the Fortune 100 along with the many of the leading marketers and nonprofits in the world trusting us with their most valuable assets (i.e. their customer databases), our mission, leadership, and culture clearly resonate across the board. Moreover, our salaries are competitive with the marketplace - many employees have over 10 years tenure - with unlimited upside as each employee is given both stock options and the opportunity to share in our monthly net revenues, which contributes to teamwork rarely seen in an corporate environment. Lastly, our benefits rival those of billion dollar companies, including: • Aetna No-deductible Health Insurance, Prescription, Dental and Vision benefits. Buy-out option for those who don’t need health or dental benefits from FreshAddress • MetLife Short Term Disability, Long Term Disability, Life Insurance, and AD&D Insurance at no additional cost • Commuter Benefits • Generous Holiday Schedule: 12 Holidays/Year • Quarterly and Holiday Bonuses • 401k retirement plan with 4% company match • Immigration visa & green card sponsorship available • Educational assistance If you're interested in joining our "best of the best" team, having fun, and contributing your "can do" attitude to our clients and everyone else here, we would love to hear from you!
Viewing 1 - 3 of 16 Reviews

Glassdoor has 17 FreshAddress reviews submitted anonymously by FreshAddress employees. Read employee reviews and ratings on Glassdoor to decide if FreshAddress is right for you.