Overall, Flywire is a decent place to work. However, several factors ultimately contributed to my decision to leave. The HR department—referred to internally as the "People Team"—has significant room for improvement. A considerable portion of employees, around 90%, have expressed concerns about the Chief People Officer, noting a culture of fear surrounding them. Despite the Executive Team being aware of this, no meaningful action has been taken to address the issue.
Additionally, I found the People Team to be largely difficult to connect with. Upon my departure, I encountered several problems, including the premature cancellation of my benefits, which were supposed to remain active until the end of the month. Resolving this issue required three weeks of persistent follow-ups, which was frustrating and disheartening.
After years of enjoying my time at the company, it was disappointing to experience such challenges at the end of my journey with Flywire.
