Flatpay reviews about "people"

The commission structure could be explained more clearly from the beginning. As it’s a 100% commission-based role, having a more detailed breakdown early on would help set clearer expectations and allow people to better understand how much they’ll be earning. The targets can feel quite intense at times, which can create a high pressure environment. While this can be motivating for some, it may feel overwhelming for others, especially when you’re still finding your feet. There is currently a lack of employee benefits, which feels quite out of step with expectations in 2026. Certain perks would go a long way in improving overall job satisfaction and making the role feel more balanced alongside the performance driven structure.

While call monitoring matches the job description, that is where the resemblance ends. There is no opportunity to meaningfully analyse data or provide feedback that is actually acted upon, making the QC function feel performative rather than purposeful. There is also no clear progression path within this role, which becomes evident very quickly. Roles can be expanded at short notice with duties that have no relation to QC whatsoever. In my experience, scheduling and merchant coordination were added to the entire QC department without consultation, starting as optional before quickly becoming mandatory with no formal process or agreement. When concerns were raised about this, they were not received constructively and probation can be failed simply for voicing legitimate concerns, despite no performance or behavioural issues ever being present. The probation process lacks transparency entirely. No formal performance meetings were held, no written feedback was provided, and no concerns were raised at any point before the failure was announced without warning or specific examples. Management style within the department is reactive and emotionally driven rather than structured or consistent, which points to a lack of experience in people management. This became particularly evident when probation was failed without any documented reason, formal feedback, or due process. HR felt partial toward management rather than acting as a neutral resource for employees, making it difficult to raise concerns with any confidence they would be fairly considered. It is also worth noting that since my departure, new vacancies now include scheduling duties that were never part of the original job description, worth checking carefully before you apply.

I would strongly advise anyone considering this company to think very carefully before joining. Management is extremely inexperienced, with many managers in their early 20s and no real leadership training. This shows in how staff are treated on a daily basis. There have been situations where BDRs have been spoken to aggressively, with one manager in particular regularly reducing people to tears. Female employees have been singled out and spoken to in ways that are completely unprofessional. There is also pressure to stay beyond 5:30pm and to work weekends, despite this not being contractual. It is presented as expected behaviour rather than optional, which creates a very uncomfortable environment. The way performance is managed is another major issue. People are placed on PIPs with targets that are widely seen as unrealistic, especially given the quality of leads and overall setup. It often feels like these PIPs are used as a tool to push people out rather than support improvement. Targets themselves are extremely high. The expectation is around 80, yet only two people across the entire UK BDR team have ever achieved this. Despite this, there is no adjustment or acknowledgement of how unrealistic this is. Payroll is also handled very poorly. Multiple employees have been paid incorrectly, sometimes missing pay entirely. If you do not actively chase this up, the money simply does not get corrected. There is no proper finance structure in place, and when mistakes happen, which is often, there is no compensation or accountability. The office environment is chaotic and uncomfortable. It is loud, cramped, and feels more like a high pressure call centre than a professional sales environment. Music is constantly playing at a high volume, making it difficult to focus. On top of this, there is very little transparency about the product itself. Sales staff are not given full or clear information and are encouraged to share as little as possible with merchants, which raises serious concerns. There are also safeguarding concerns around hiring. Multiple female employees have had to raise complaints about certain individuals across departments, which suggests a lack of proper vetting and accountability when it comes to who is brought into the business. The culture is very results driven to an unhealthy degree. You are only treated well if you are performing above target. If you are not, the support quickly disappears. Combined with the commission structure, which is commission only or heavily weighted towards commission, this creates a lot of financial pressure. Most other companies in the industry offer a stable base salary plus commission, so this setup is a major red flag. The commission structure has also been changed in a way that reduces earnings, without any improvement in lead quality. Leads are frequently poor, including fake businesses, incorrect addresses, or companies that have already shut down. Despite this, expectations remain exactly the same. Staff turnover is extremely high. People either leave due to frustration and burnout or are pushed out through performance management. This creates a constant cycle where new employees are being trained by people who have only been there a matter of weeks. There is no real stability or experienced support within the team. Career progression is also unclear and inconsistent. Internal promotion is mentioned during the hiring process, but this is not followed through. At one point it was stated that internal promotions would no longer happen, which makes it very difficult to see any long term future within the company. Overall, the environment is disorganised, high pressure, and lacks the structure needed to properly support employees. For anyone serious about building a career in sales, this is not a place that will provide the right foundation or development.

The company is still growing, so some days might be stressful and demanding, but it’s a great environment for development and gaining experience

- No cons to report as we continue to grow I can only see more positives.

things change quite fast and targets can feel a bit stretched. can get stressful if you’re not used to that pace