A Decade of Commitment, Undermined by Recent Leadership Challenges
Pros
Strong organisational purpose and reputation within the industry Historically stable department operations during periods of chang
Cons
Recent shift in leadership style within the department created a challenging and unsupportive environment • Leadership approach at times felt condescending and unprofessional • Concerns raised about management behaviour were not meaningfully addressed, creating a sense of bias and lack of psychological safety • Unrealistically high expectations placed on the team without adequate support • Limited empathy shown during periods of employee distress and heightened anxiety • Inconsistent communication from senior leadership, including instances where key information (such as early closure confirmation on Christmas Eve) was not communicated, resulting in unnecessary pressure and embarrassment for the team • Increased pressure during senior absence periods without sufficient structural support • Department culture negatively impacted wellbeing and morale
