Does Fetch Pet Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Fetch Pet Insurance employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Fetch Pet Insurance. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Fetch Pet Insurance?

81% of Fetch Pet Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Fetch Pet Insurance 4.1 out of 5 for work life balance, 4.4 for culture and values and 4.2 for career opportunities.

What are the top reviewed jobs at Fetch Pet Insurance?

Happiness Manager (20) , Claims Adjuster (13) , Licensed Pet Advisor (7) , Customer Advocate (6) , Customer Service (5) , Customer Service Representative (5) , Manager (4) , Director (3) , Finance (3) , HM2 (3) , Insurance Sales Agent (3) , Marketing (3) , Member Experience Associate (3) , Sales (3) , Shelter Agent (3)

What are the pros of working at Fetch Pet Insurance according to real employee reviews?

"being local to the NY office, I enjoy being able to work from home 2 days and in the office the remaining days; good to get face" ((in 18 reviews)); "Great culture" ((in 14 reviews)); "Leadership is approachable, transparent, and genuinely invested in employee development." ((in 13 reviews)); "The benefits are decent." ((in 12 reviews)); "Great pay" ((in 10 reviews))

What are the cons of working at Fetch Pet Insurance according to real employee reviews?

"Hostile work environment Was bullied by staff and wasn’t addressed by management." ((in 11 reviews)); "Upper management is 99% white middle" ((in 6 reviews)); "The salary is $45,000." ((in 6 reviews)); "But within my department there are no communication issues, we all work well as a team!" ((in 6 reviews)); "You may get different answers from different supervisors or managers." ((in 5 reviews))

What are employees saying about Fetch Pet Insurance redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Fetch Pet Insurance redundancy and their outlook for job security at Fetch Pet Insurance in 2026.

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Fetch Pet Insurance Reviews

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4.2

81% would recommend to a friend

(221 total reviews)

Paul Guyardo

91% approve of CEO

84% positive business outlook

Ratings by category

4.6

Diversity and inclusion

4.4

Culture and values

4.3

Compensation and benefits

4.2

Career opportunities

4.1

Work/Life balance

4.1

Senior management

Fetch Pet Insurance has an employee rating of 4.2 out of 5 stars, based on 221 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Fetch Pet Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

221 reviews

5.0

15 May 2026

Positive experience with minor scheduling miscommunication

Claims manager

Recommend

CEO approval

Business outlook

Pros

Consistent communication and follow-up throughout each step of the interview and application process. I always felt informed on next steps and appreciated the responsiveness from the recruiting team.

Cons

Overall, the experience was very pleasant. The only minor issue that occurred was a time zone miscommunication during scheduling, but I believe that was simply an understandable error on both sides.

4.0

15 May 2026

Unmatched flexibility with dedicated teammates, but high demands

Claims manager

Recommend

CEO approval

Business outlook

Pros

The greatest pro is the unmatched flexibility, providing a level of work-life balance that is rare in this industry. More importantly, the 'people' element here is real—you’re surrounded by teammates who genuinely care about your well-being and are 100% dedicated to the pet parents we serve.

Cons

We have high demands on productivity for individual contributers and management is understaffed.

5.0

11 May 2026

Supportive team culture with strong training and flexibility

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

I’ve had a really positive experience working here in customer service. The training was thorough, management is approachable, and the team genuinely helps each other out. Like any customer-facing role, some days can be busy or stressful, but I’ve always felt supported. The company seems to care about both employees and customers, and leadership communicates updates clearly. I also appreciate the flexibility to work from home and the opportunities to learn new skills over time.

Cons

Sometimes hard to deal with emotional calls from pet parents dealing with their sick pets :(

Viewing 1 - 3 of 221 Reviews

Jobs at Fetch Pet Insurance

Member Experience Associate

Member Experience Agent III

Retention Advocate III

On Demand-Travel Pet Insurance Sales Associate

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Positive experience with minor scheduling miscommunication

Unmatched flexibility with dedicated teammates, but high demands

Supportive team culture with strong training and flexibility

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