This business leaves store management to deal with multiple priorities, with little or no assistance from field team. Spending the day constantly moving the store around at the whim of HQ, rather than focussing on the customer. Visual Merch standards are so subjective, one day store looks great, the next it is a disaster after 2 different people visit. Area Management are exceptionally poor & are never seen in the store. When they do visit you wish they didn't, as you will inevitably be told the team are doing a bad job & the store VM merry go round will start again. Expected to stay for hours after closing, unpaid of course, to action VM changes. Video Mystery Shop is used as a tool to beat you with if store gets a poor score, & I've seen staff in tears due to the unjustified criticism they receive. Area Manager has favourites amongst the team & if you are not in this group you will be marginalised & made to feel not part of the wider team. A truly terrible place to work.
