There are a huge number of systemic problems in the GTS organization within FICO. Management is either unaware or uncaring.
-Nothing is documented; not policies, procedures, or metrics leading to a lack of accountability.
-Management has provided a rough outline of how they would like parts of the organizations to function with absolutely no guidance on how to fulfill it and a tremendous lack of resources.
-Aforementioned lack of resources. Departments have been drained by turnover at the engineer level; both "layoffs" and a number of resignations. These positions are not back-filled in a timely manner in conjunction with a hiring freeze sent from on high.
-Communication is non-existent from management. There is no clear concise vision of how the organization is supposed to be run or what it is doing at the moment. As I'm writing this on my last day management has still not informed the only other person on my team that he will be by himself starting tomorrow.
-Teamwork is not a word used around here. Lower level managers within the GTS organization are constantly at odds with each other over everything and tell their reports not to speak or help other supervisor's reports.
-Risk-adverse in the IT field. The company would rather throw band-aids at problems and leave things barely functional than to take a risk or expend resources to fix a problem correctly.
-Some departments within GTS allow you to work remotely, some do not.
-No culture whatsoever. One horribly catered team lunch a month where everybody rushes to grab a plate of food and leave. No team-specific events. No "goodbye" lunches. Nothing.
