Leadership Team needs to wake up - Customer Care Specialist vRide Employee Review

This past year unfortunately the company has taken a turn for the worst. The CEO continues to talk about "reinventing the commute". However it seems that it's more like they're trying to change into something they are not. They hold an All Staff call every other month to talk about the new changes but it's starting to sound more and more like they want to be Uber or Lyft. They continue to hire upper management employees while leaving the offices to struggle with an extremely lean staff. Want to know where your budget for your new hire in your office went? It's because they hire yet another person from Maytag or Whirlpool. I didn’t realize washing machines gives you transportation/vanpool experience. They did not payout any kind of merit increase this past year. Despite the fact that their employees were working 3 times harder due to being short staffed. Not including how hard some offices worked because company rivals were invading certain markets. In addition the employees still didn't have the right "tools" to do their work properly. We pushed through the way we always did. So what did they do? They changed our bonus structure. Upper Sales Leaders will continue to receive unearned large commissions while their staff does all the work. Customer Service will now have to budget against customer retention and terms making it practically impossible to bonus. All the while they continue to move their favored employees into large salary positions that have no real impact on the day to day operations. The real salt to the wound was when the Leadership team told us that we won't be going to our annual Vegas trip while they WERE SITTING IN VEGAS!! Niiiice! Let's talk about the recent changes shall we? The company has been around since the 70s however they are just now getting into technology. So Leadership has decided to roll out new programs to help us move into the new age. They warned us that there could be some "hiccups" while we begin to merge systems. Because "If it was easy somebody else would have done it already." What a joke. They talked about how we're going to roll out these changes in phases. Do you want to know how much notice they gave us before the 1st merge? 48 hours. How much noticed was given for the 2nd roll out? 24 hours. That one was my favorite since the email didn't even go to the entire staff. It was sent only to the Regional managers in hopes they would forward it down to the offices. Great communication! The programs themselves have been extremely difficult because there was never any proper training. In fact the Trainers had received a 1 day crash course the day before they were supposed to train the rest of the staff. Do they have any how-to manuals? Nope. The worst part is Leadership has absolutely no idea. Current employees never say anything in fear of their jobs. Sure they have an anonymous email you can send your thoughts to but does anybody really do that? Or worse maybe the employees are and Leadership chooses to ignore it. At the end of every All Hands call there’s always that “does anybody have any questions or comments” part. All you hear is crickets but we’re all thinking the same thing. We’ve just bought a ticket on the Titanic.