Pros
I began working there roughly 1 month ago. I was looking forward to returning to electronics repair, as I have two decades of experience doing it as a hobby, a few years doing it professionally. I enjoy the customer interaction, the intake process, device diagnosis, repairing things, and also giving the customers additional options for protecting their devices prior to seeing them off.
Cons
I have applied to work at Ubreakifix probably 6 times over the last 2-3 years. The first time, I was offered an interview, but I declined the job, as my current job at the time was going to provide better consistency and benefits. More than a year later I applied again, was given an interview, then told I was going to be hired. I never received a call. 3 months later there was another posting, so I applied. Figured I'd try once more to see what's what at this company. After changing up the format of my resume slightly, I was contacted by the same person who interviewed me before, he thought he recognized my resume, and expressed surprise when he discovered I wasn't hired from the interview we had before. This legitimately happened. He put all my paperwork back through the application process, including my previous interviews recorded through zoom (two of them) and I was then offered a job. I showed up my first day 30 minutes earlier than the store opened, per the instructions of the owner of the company. I was there to begin training over the next two weeks. I was excited. Day one, there was no email setup for me, so I was not able to join the zoom training class. I was handed devices and told to do repairs for customers. First day. Day two, when my email was eventually setup, I attempted to join a zoom class with an incorrect link I was given by management. No one ever started the zoom call so I spent the second, third, and 4th days meandering through random trainings I was given by someone in a teams chat. By the 5th day, end of week one, I was eventually given the correct zoom link, only to join class at the last 15 minutes or so, completely lost on anything being covered. Second week, I was handed repairs soon as I arrived at work, missing my training class again. The expectation to finish all the trainings for Google, Samsung, and Apple authorized repair, AND complete the WISE certification, was put on me every day, despite having actual repairs handed to me DAILY. By the end of the second week, I had barely completed the Samsung stuff and I had to spend my own personal time at home to get it completed. I was instructed to bring my work laptop home to complete it, if necessary, and record the time spent. I was then reprimanded for bringing my work computer home. I got through the WISE cert, began answering phones, trying to talk to customers, repairing devices under the authorized repair program. Immediately told I was slow, in my 1st week of working on authorized repairs (which were different than the repairs I was doing the prior weeks), told I was supposed to be doing things within an hour or two, depending on the device. But then they have all this software nonsense you have to run to pair parts and ensure the testing completes... which often has issues and causes repairs to take way longer, or the tech to revert the repair and give a customer back a broken device. Because can't spend 'too much time' on a repair. Customers aren't valued beyond their Home + signups and the Out Of Pocket Repairs this shop uses for Apple and Samsung repairs. And then terminated less than 5 weeks after starting, without explanation.