Not a repair focused job anymore - Cell Phone Repair Technician uBreakiFix Employee Review

2.0
12 Sept 2022
Recommend
CEO approval
Business outlook

Pros

-Training for cell phone repair on the job -Quick onboarding -Get certified with Samsung and Google

Cons

-Abysmal pay for what you do. Don't expect much, if anything, over minimum wage despite preforming a highly technical job with a lot of other responsibilities tacked on. You will be expected to repair any device that waltzes through the door, usually same day or next day, all for that. You can make more flipping burgers or bussing tables than replacing screens. The "up to" salary is only because they will try and force you to sell a home insurance program on commission that nobody wants long term, prioritizing sales instead of retention or repairs. They will even penalize you for not selling enough, even if you are repairing phones on time without error. -Asurion ownership prioritizes insurance sales over repairs and doesn't care about the franchises. Asurion bought this company in 2019 and has been trying to transform it ever since. Expect to be forced to try and sell extended warranties instead of do repairs.

Explore other reviews about uBreakiFix

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

good work life balance, fun work, fun teams

Cons

driving far out, a lot of bugs in devices

4.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Fast Paced, plenty to keep even the busiest hands occupied. - Room to learn an industry that will survive for as long as technology exists. - Some experience can translate well in other fields. - Good opportunity to earn commission through sales if requirements are met.

Cons

- If you are ONLY interested in a tech/tech repair focused position, this is not the job for you. Unless you have a decade of experience you will be expected to make sales, bargain for reviews, and go above and beyond at all times to increase store sales. - MASSIVE barriers to earn commissions. - No PTO - No sick days - No upward movement except for extrordinary circumstances. - Falls short of other employers in terms of compensation. - No raises whatsoever once you finish training. - Shady grey-area business practices, straddling the line of breach of contract with partnerships at some points. - You will be asked to lie, mislead, cheat, and manipulate not only customers, but the very partners that keep your stores in business. The partners of uBreakiFix (mainly Asurion) have to constantly update the terms and rules of their partnerships because you are expected to take complete advantage of every single customer that walks in your doors. If you have any sort of moral compass whatsoever, look somewhere else. The best way to survive at uBreakiFix is to KEEP YOUR HEAD DOWN. They don't require experience, but expect to be thrown to the wolves as soon as your 90-days are up. Hit the ground running, keep your head down, and make sure your hands are clean at the end of the day.

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