Not what I expected - Repair Technician uBreakiFix Employee Review

2.0
18 May 2018
Recommend
CEO approval
Business outlook

Pros

You learn how to repair various devices but a lot of it is just basically looking it up on YouTube. Though, you are taught how to repair Samsung devices. So that's definitely a pro.

Cons

Management is terrible. No one knows how to do anything and there is absolutely no structure. This is all for the Arkansas locations and I'm sure it is different in other locations. There is also no form of training whatsoever. Other techs are helpful, but it's basically you figuring out as you go. This could be a pro for some, but it can also result in damaging devices you aren't accustomed to repairing.

Explore other reviews about uBreakiFix

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

good work life balance, fun work, fun teams

Cons

driving far out, a lot of bugs in devices

4.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Fast Paced, plenty to keep even the busiest hands occupied. - Room to learn an industry that will survive for as long as technology exists. - Some experience can translate well in other fields. - Good opportunity to earn commission through sales if requirements are met.

Cons

- If you are ONLY interested in a tech/tech repair focused position, this is not the job for you. Unless you have a decade of experience you will be expected to make sales, bargain for reviews, and go above and beyond at all times to increase store sales. - MASSIVE barriers to earn commissions. - No PTO - No sick days - No upward movement except for extrordinary circumstances. - Falls short of other employers in terms of compensation. - No raises whatsoever once you finish training. - Shady grey-area business practices, straddling the line of breach of contract with partnerships at some points. - You will be asked to lie, mislead, cheat, and manipulate not only customers, but the very partners that keep your stores in business. The partners of uBreakiFix (mainly Asurion) have to constantly update the terms and rules of their partnerships because you are expected to take complete advantage of every single customer that walks in your doors. If you have any sort of moral compass whatsoever, look somewhere else. The best way to survive at uBreakiFix is to KEEP YOUR HEAD DOWN. They don't require experience, but expect to be thrown to the wolves as soon as your 90-days are up. Hit the ground running, keep your head down, and make sure your hands are clean at the end of the day.

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