Concentrated facts - Assistant Manager uBreakiFix Employee Review

5.0
12 Oct 2017
Recommend
CEO approval
Business outlook

Pros

Great people, great work, Im in love with my job, biggest gripe is customers and their unreasonable expectations, they get easier to handle, however irrational ones stop in every so often. No matter how good you get, the open market of parts available is the only thing that can hold you back here if you like to work hard.

Cons

Worst part of uBreakiFix is pay, and its just a byproduct of offering good customer service along with low margins of newer flagship devices, if we saw more laptops and iphones we'd make more money, however that isn't a fair business model. Im jaded, but I love my team, enough money to go around is the only problem with this job.

Explore other reviews about uBreakiFix

5.0
5 Dec 2025
Recommend
CEO approval
Business outlook

Pros

I loved working here. So, laid back and wonderful work environment.

Cons

Can't think of any cons.

4.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

- Fast Paced, plenty to keep even the busiest hands occupied. - Room to learn an industry that will survive for as long as technology exists. - Some experience can translate well in other fields. - Good opportunity to earn commission through sales if requirements are met.

Cons

- If you are ONLY interested in a tech/tech repair focused position, this is not the job for you. Unless you have a decade of experience you will be expected to make sales, bargain for reviews, and go above and beyond at all times to increase store sales. - MASSIVE barriers to earn commissions. - No PTO - No sick days - No upward movement except for extrordinary circumstances. - Falls short of other employers in terms of compensation. - No raises whatsoever once you finish training. - Shady grey-area business practices, straddling the line of breach of contract with partnerships at some points. - You will be asked to lie, mislead, cheat, and manipulate not only customers, but the very partners that keep your stores in business. The partners of uBreakiFix (mainly Asurion) have to constantly update the terms and rules of their partnerships because you are expected to take complete advantage of every single customer that walks in your doors. If you have any sort of moral compass whatsoever, look somewhere else. The best way to survive at uBreakiFix is to KEEP YOUR HEAD DOWN. They don't require experience, but expect to be thrown to the wolves as soon as your 90-days are up. Hit the ground running, keep your head down, and make sure your hands are clean at the end of the day.

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