One of the worst companies I’ve worked for - their website is a front for how poor it actually is! - Client Support Engineer razorblue Employee Review

As we regularly reiterate to staff, there are many different routes you can use to raise concerns internally and it's disappointing that you have chosen to post them here instead. We're able to identify you from your review, so will take steps to sit down and discuss your concerns. To address them here since you have made them public: We are a service business which means we have to provide service when our customers want it, that means we can't be flexible with working hours within the department you work, even if we wanted to. This is the same in any IT Managed Services business. We agree that there are too many monitoring false positives. We're actively working to reduce the number of erroneous alerts with on-call shifts by trialling some new monitoring techniques, this has been ongoing for several weeks and is something that as part of the team, as someone who reads the updates, you will no doubt be aware of. Employees are paid for any additional hours they do whilst on call, and there is no requirement to come in early the next morning if you have been working through the night. This is regular practice and if you don't understand it, we'd suggest speaking to your line manager. If someone is "fudging" SLA stats as you put it, I'd reccomend you report this to your manager, or via the whistleblowing process if you feel you can't tell your manager. This is absoluetly not company policy and the company will deal with it as appropriate, when it is identified. Your comments about internal promotions are surprising since we have made 5 internal promotions in the last two months, and have replaced those who were promoted with new recruits at a lower entry level. We will only promote someone, though, when they are right for the role for which they have applied.