Great office spaces but poor management and work-life balance - Guest Experience Executive onefinestay Employee Review

2.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Great office spaces and ability to develop experience in multiple departments.

Cons

Very badly managed with poor holiday and time-off organisation. Staff are expected to work every weekend, and managers do not listen to employee concerns.

Explore other reviews about onefinestay

5.0
25 Nov 2020
Recommend
CEO approval
Business outlook

Pros

House keepers always following the rules and always on time. Never no bad complaints about the cleaning

Cons

Their is no cons for one fine stay I didn’t really have a problem with them

2.0
31 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Everyone at the company is very friendly.

Cons

The company was top heavy when they needed more guest facing employees. Managers and directors were promoted or hired instead of addressing the burnout of those in customer facing roles. The salary is lower compared to the amount of work (energy) expected. Leadership appears to be apathetic to the workplace culture.

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