Avoid medQ. Horrible management - Technical Support Engineer medQ Employee Review

1.0
26 May 2016
Recommend
CEO approval
Business outlook

Pros

Let me think... nope. None.

Cons

A stressful, annoying work environment. Because of the upper management, there is no organization. All the good ideas regarding the time and project management, the continuous need of training, are ignored. The CEO and CTO of medQ go to meetings with potential customers having solely one goal in their mind: to lie, invent, do anything it takes to bring them on board. And they do not take notes or record their own customers' requests. Then they ask the developers to work on enhancements based on what they can recall from their meeting with the customers. The specs are written by the overseas team after they talk to the CTO, who's not very good at explaining. And he has the attention span of a 5 years old and seems more prone to blame someone than find actual viable solutions for the real problems of this company. In the end, the customers leave, very unsatisfied. They install the applications on the customers' computers without having them completely tested and ready to go. They have no code-review meetings, no design meetings with the developers, meetings regarding security issues - and there are plenty... They only have shaming meetings. And they trash you constantly in their discussions with your colleagues and with their clients. But that's the least of the problems. The communication is flawed and the CTO, is eager to take on like a mentally challenged person, yelling and insulting anyone who doesn't suck up to him. The CEO, who presents the application to the customers isn't actually interested in how it's working. If you try to explain it to him, he gets mad. I know better, though he doesn't. Division of labor does not exist. Although you're on a non-technical job, you are required to do technical tasks. This wouldn't have been a problem if the upper management wouldn't have asked you afterwards: Why are you doing technical tasks? You're not supposed to do that. And then they insult you and yell at you.

Explore other reviews about medQ

5.0
14 Jan 2020
Recommend
CEO approval
Business outlook

Pros

I had a good experience at medq and most of the employees are friendly and seem happy to work there. The management is pretty flexible when family issues come up and much more than my last company. I left because I got a job offering more money but sorry I left because I was laid off 6 months after I started and was out of work for a while and the next job paid less than medq. I learned alot at medq and it helped me get the job I have today.

Cons

would have liked to work from home

1.0
6 Nov 2017
Recommend
CEO approval
Business outlook

Pros

Nothing to say here. That's why I left.

Cons

The company hierarchy has no organization structure at its core. The projects are handled without any common sense. Responsibility is used as a vehicle for pointing fingers. This leaves some important aspects of the business, like the need for training, which applies to all employees (management included), unaddressed. The management staff are arguing all the time. The organisation of this small, family business as they like to call it, is weak. The most important part of the business is outsourced. Jobs are not clearly defined, which leads to conflicts over who will perform the task and when it will get done. On the other hand, conflicts arise when some of the employees seek to exert control within the organization when they may not have the authority. Because the company lacks the strength of a well-defined hierarchy, you need to have the most sane mind to keep it cool and do your job. The lack of structure and organization weakens the collaborative effort needed to have an essential employee development plan. You are not allowed to evolve, neither at medQ, nor at their overseas office, as the label of the position for which you were hired is glued to your forehead forever (true for 99% of the cases). There is also an inability to upgrade the staff's skill set, which degrades the ability of the company to stay competitive in the market place as satisfied medQ customers are on the verge of extinction.

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