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      impact.com

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      impact.com reviews

      Not what I expected - Senior Account Executive impact.com Employee Review

      2.0
      13 Feb 2020
      Senior account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      The people, pay, and benefits package. Some of the leadership and managers really care. Good work and life balance.

      Cons

      Leadership: Lack of transparency and misleading strategic vision Unrealistic expectations regarding sales targets and growth objectives for the secondary product suites with little to no market adoption Lack of proper support for the other product team divisions (Altitude & Forensiq in particular) Lack of cohesion between sales leadership and product. Features were pushed as "ready to sell" with no regard from management which led to unfulfilled promises for prospects and clients. Inexperienced and underqualified employees were favored and even promoted to the mgmt level Product: Lack of focus on the product roadmap and instead ad-hoc solutions for one-off use cases were prioritized. Product was always deep in a new rabbit hole UI was broken or had a new problem almost every day. Requests to fix were ignored and Jira tickets would sit idle for weeks - i.e. inaccurate statistical tables and reports Complicated log-ins for employees and clients using secondary product suite Highly disorganized feedback loop with sales reps for improvements Misc: High employee turnover. No sales playbook. Lack of defined and preferred sales methodology. Siloed teamwork. Some teams did great working together, others not so great.

      avatar
      impact.com Response
      6y
      Thank you for your feedback. We are sorry that you experienced some of out pain points when we were pivoting towards a single offering to automate the entire partnership lifecycle on a our platform. We have since collaborated with leadership and Learning and Enablement to build out a comprehensive training program for all of sales including a complete system architecture, a playbook, reporting, and access to both live and recorded trainings.

      Explore other reviews about impact.com

      5.0
      1 Jun 2026
      Business development manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits. Great product/ company. Supportive environment. Flexible work schedule. Hire within and want to promote and give raises. Free lunches. They do a lot of employee events. The culture is really great and my work/ life balance has never been better.

      Cons

      Some teams have to go in 3 days

      avatar
      impact.com Response
      3w
      Thank you so much for this review. We appreciate that you are finding a solid work/life balance and agree the culture is strong. Thanks for all of your contributions to the business.
      2.0
      28 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The People: The day-to-day team is easily the best part of this company. Middle management and individual contributors are incredibly smart, empathetic, and wonderful to work with. There is a genuine sense of camaraderie at the ground level. The Product: You are working on something truly viable. The product is incredibly solid, has great market potential, and is something you can actually feel proud to build and support. The Perks: Unlimited PTO and a hybrid office are massive benefits that are genuinely respected by your direct peers and managers, allowing for some work-life flexibility if/when you can grab it.

      Cons

      Directionless Senior Leadership: Executive leadership is a complete mess. They are chronically misaligned and seemingly incapable of agreeing on a unified strategy. As a result, priorities shift constantly, pulling teams in entirely different directions and constantly piling on chaotic, reactionary work. Culture Shift: While the company loves to preach a healthy, supportive culture, the reality at the top is the exact opposite. Management by Fear: The newest member of the senior leadership team is actively destroying the company culture and morale. They choose to lead through intimidation and dishonesty rather than inspiration and transparency. It has created a toxic ripple effect that is rapidly burning out the middle management layer.

      2
      avatar
      impact.com Response
      3w
      Thank you for taking the time to share such thoughtful feedback. We're encouraged that you highlighted the strength of your colleagues, the quality of our product, and the flexibility our teams work hard to provide. At the same time, we're taking your concerns seriously. Alignment, transparency, and culture are critical to building a company where people can do their best work, and it's clear from your experience that we still have work to do. While we may not agree with every characterization, we recognize the importance of listening to consistent themes, learning from them, and continuing to improve how we communicate, lead, and support our teams. We appreciate your contributions and thank you for this feedback.
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