Great but be prepared to be criticised - Anonymous employee iTutorGroup Employee Review

3.0
11 Dec 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible hours and you can make quite a lot of money Can meet some very lovely and enthusiastic students Pay is good provided you get good ratings Staff are very friendly

Cons

Base pay low for UK standards Beware! Some students may not be lenient with their ratings. For example, I've got an average of over 9.5 but will get one person who will spoil the rating by giving you 8 or less. I think the rating system is a little flawed. They shouldn't be allowed to reduce the base pay for a low rating and can be very discouraging to new teachers. The way they allocate lessons to you too can be a bit strange as they can allocate students who disliked you from a previous lesson. I had to ask them to change the student as I did not want to have another low rating from them. Students can often blame bad connection on the teacher.

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iTutorGroup Response
8y
Thank you for your valuable feedback. The ratings system is one that is designed much like the ones you would find on amazon , uber and other platform-type services. Its aim is simple. By allowing clients to determine the consultant's performance, our AI collects all of the necessary data points and refines the match between client and consultant in real-time. The case you mentioned where you taught another client whom you have received a low score from will be looked into. We make every effort to encourage our clients to give their candid feedback to our consultants and every client goes through an orientation on what the scale means and how they can use this powerful tool to customize their preferences in terms of lesson plans and consultants. Research has shown that merit pay is superior in yielding higher performance, and this is true for teaching professionals as well. We hope to see your professional development through more teaching experience on the platform and hope that you join the ranks of the top performers in the near future. Together, let's shape the future of education today!

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CEO approval
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