I'm only giving one star because I can't give zero - Key Holder francesca's Employee Review

1.0
20 Aug 2014
Recommend
CEO approval
Business outlook

Pros

Visual Merchandising freedom Cool place to buy gifts for people Small store, so less to clean up at the end of the night.

Cons

Where do I even begin... For starters, the company itself has a process called the "MOS" process. In this process, employees and management are instructed to scan perfectly good merchandise (clothing, jewelry, etc) into the system, and then PHYSICALLY DESTROY IT AND THROW IT AWAY. Even when asked by MULTIPLE, MULTIPLE, MULTIPLE employees and management to consider donating the merchandise, they ignore the suggestions (mine was written off with a simple "we appreciate your feedback"), and respond in a COMPANY-WIDE memo stating in bolded letters that "we will NOT be donating this merchandise, all merchandise MUST be destroyed". This most recent MOS? Perfectly good and warm winter coats, scarves, hats, and gloves. Millions will freeze to death this winter, but Francesca's is willing to throw away perfectly warm clothing. It sickens me. Secondly, the company has no organizational skills. They will send an email out to stores at noon on a business day informing them that there are new promotions that need to be set up immediately, so we are expected to balance setting up new promotions, customer service, and any other tasks they may have sent out at the same time. The company also refuses to set aside time after hours for things like visuals, merchandising, and large shipment tasks. Most other stores I know do most of their visual/floor sets after closing or before opening, but not Francesca's! They will make you move around tables and IGNORE customers (practically) while the store is open.

Explore other reviews about francesca's

5.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I loved the flexibility of my boss scheduling me according to free time with my college work.

Cons

I felt like it was a very serious job and sometime my boss would make me go up to guests and keep askign them questions right when they walk in the door.

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

None, the enviorment and treatment by management negated any possible pros

Cons

Mistreatment and abuse by management for sales metrics

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