Pros
Benefits & Quality of Life outside of AEP. HR department
Cons
No training structure at all. When you ask a question, if you get an answer it's a "guess". Many people saying different things. Evaluation system is a joke. Prior to being one of the several hundreds that was laid off in April I was given a performance improvement plan for my calls being long when helping customers. I asked my supervisor what is the data/criteria for this and where does it mention this. Keep in mind this was the first time I ever had a conversation more than 5 minutes with my supervisor. He also told me that it was based off my evaluation. I told him I never received an evaluation. He said that it should be in Workday. Of course it wasn't and I also asked him why he doesn't give the evaluations verbally to his team. He said they don't have to do that. I have been in management for over 25 years and every evaluation I gave my employees was done verbally also. Don't get me started on ethics. When I was in sales I was berated because I didn't sell a plan to a customer. My supervisor asked why didn't you sell that plan and I told him because overall the plan put the customer in a worse place. I told him aren't we supposed to treat all of customers like they are our grandmother or mother? Apparently not. I was lucky enough while in sales to have 2 supervisors that actually cared about their team, but upper management is in such chaos that they were often frustrated with lack of support. I understand that it is likely for people to vent when they leave on bad terms. I assure you that I have extensive background in team leading, communication and culture building. They will work you like a dog during AEP and to some extent OEP but after that be warned. Also be warned that the stock has fallen drastically which led to a massive layoff. They have lawsuits against them as well for falsifying retention numbers. Just search "ehealth lawsuits" The way they laid off folks was a joke. The "upper management" person that was on my call was in a t shirt and shorts. Real professional. I will say the HR department has/was great after the layoff. Shifts are also based on Pacific time. So if you are in central time zone or eastern, you might be working late. I worked close for 6 months straight and pleaded that If I could be switched to an hour earlier off if possible. Never happened. Yet there were members on my team that were off at 3 pm pacific time while I was working into the evening in a later time zone.. Stupid. They will also tell you if they are short handed during aep that you have mandatory weekend days to work. You already choose some weekend days to work ahead of AEP, but then during aep supervisors will tell you that you have to work more or it will be documented. I told my supervisor and department manager that I had a function at church one Sunday that I was off and was told didn't matter, you still have to work.