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      Senior Leadership Needs to Go - Marketing/Sales eGain Employee Review

      2.0
      15 Feb 2023
      Marketing/sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing people and very flexible. Above average salary.

      Cons

      Leadership lacks strategic thinking and know how. CEO is a micromanager which makes the overall culture extremely slow. There is no real marketing strategy to speak of, leading sales to generate their own leads especially in the EMEA market. No marketing tech stack (mail merge for email campaigns) Very much a culture of 'this is how we've always done it'. Employee turnover extremely high, yet issue isn't really recognised by leadership. Striking amount of nepotism in senior leadership, thus lacking real diversity of thought (and also skill).

      avatar
      eGain Response
      3y
      Thank you for sharing your feedback on your experience here at eGain. We are pleased that you enjoyed working with your colleagues and that the salary was well-received. It is disappointing that you did not feel supported in your work by the eGain leadership and management teams. We are always aiming for continuous growth and the success of our employees, so please know that your feedback will be addressed. Thank you for your dedication to eGain while you were with us, and we wish you all the best in your future endeavors.

      Explore other reviews about eGain

      1.0
      1 Jul 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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