Great People with Poor Leadership - Customer Success Manager eGain Employee Review

Great experienced Great experienced Great experienced

Lack Lack wlb. Bad salary

Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.