Run down company - Anonymous employee eGain Employee Review

1.0
4 Jul 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nothing good about this company. Read the reviews on Glassdoor and make your call before you even think of applying to this company

Cons

Where to start... CEO - Thinks he has the best solution in the industry but it is not . The clunky product he has built is useless and has no understanding of the market he wants to operate. Bully in nature and runs the company from top to down right to how many toilet papers should the bathrooms have. Senior Management: Weak, No ambition and Mediocre. They have been there 15+ years and treat it as their inheritance. Culture: Does not exist. Employees are just bang below average. Pay: Crappy. Below market . Office is horrible. Bathrooms are not cleaned and coffee machine is always broken. There are expired protein bars which HR expects the employees to eat before refilling them.

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eGain Response
3y
Thank you for sharing this feedback. I am saddened to hear that you had a poor experience working here. We don’t always live up to our ideals, but we are trying to constantly evolve and grow, and I’d welcome the opportunity to learn more about your experiences so that we can continue to improve. I will encourage you to please reach out to your HR at human_resources@egain.com. We are committed to fostering a supportive, healthy, collaborative, and positive work environment and would like to help in any way we can. Thank you.

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3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Leader in Knowledge Management Systems Solid pre-sales team

Cons

Generative AI players are getting all the attention Leadership was difficult

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