eGain was doing well until it bought out companies with products outside the scope of its expertise. - Anonymous employee eGain Employee Review

2.0
11 Jan 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Smart people, enthusiastic employees, interesting projects, and generous bonuses. Comfortable surroundings with few distractions, and many opportunities to learn new skills and technologies.

Cons

Upper management weak, middle management not supervised well. The overall intent of management is good, but they need to improve communications between groups and departments and improve product their line.

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3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Leader in Knowledge Management Systems Solid pre-sales team

Cons

Generative AI players are getting all the attention Leadership was difficult

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