The work experience is what you make of it. - Solution Architect eGain Employee Review

3.0
22 May 2012
Recommend
CEO approval
Business outlook

Pros

Recent company success and growth have created reason for optimism. Because it's a small and fluid company, employees have a great deal of freedom to create and add value to the business.

Cons

Product development lags so customer implementations require a lot of "one off" customizations. Communication from management is not open, and it's seldom encouraging. Not a great place to work if you're looking for "work fun".

Explore other reviews about eGain

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Leader in Knowledge Management Systems Solid pre-sales team

Cons

Generative AI players are getting all the attention Leadership was difficult

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