Pros
Some great people in PS and support.
Cons
CEO lives in bubble and hasn't noticed any modern competitors. Senior exec team are all friends and very weak. No one senior in eGain has ever worked for a similar competitor. Any one who has leaves after 2 years. If you are thinking of joining look at sales turnover on LinkedIn. This is not a sales focused company. Exec team creates atmosphere of them and us, creating conflict between all teams. Commisions are begrudged and every attempt not to pay made. Meanwhile modern sales organisations with professional marketing, generous comp plans, SDRs, Success Manager (not sales) grow 50% a year... Rightnow and Kana started roughly same time in same area. Both exited at high multiples. eGain has run out of steam and desperately needs new leadership