4.0
23 Jun 2015
Anonymous employee
Current employee, more than 3 years
Salt Lake City, UT
Recommend
CEO approval
Business outlook
Pros
Amazing benefits, quarterly bonuses, annual cost of living raises, good people, focus on proper training, involved management /leadership
Cons
Benefits / pay almost so good that you become stuck because you can't find the same at any other company. Once you promote out of entry-level phone agent it's nearly impossible to get anywhere unless you want to be a coach, trainer or team lead; even then it's a political game and popularity contest. They have bandaid fixes for huge problems & try to mask the real issues with free food or soda. VERY difficult metrics to meet & maintain to qualify for bonuses & raises.