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      Where did it all go wrong? - A Lowly Customer Service Representative eBay Employee Review

      1.0
      7 Jan 2009
      a lowly customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      1. Working with awesome people who are now quitting one by one 2. Hope things will turn around, a fool's hope

      Cons

      1. The company slaves you by "keeping it human" 2. Upper management are detached from reality and they think they know better. 3. So very unorganized, "going with the flow" has its limits 4. For a company that flants to have billions of dollars saved up in the bank, they sure act stingy.

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      5.0
      28 Mar 2026
      Seller
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible and intuitive to use

      Cons

      Buyers always get prioritized with no full comp to sellers

      3.0
      20 Jun 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

      Cons

      1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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