Lack of Upper Management Diversity - Account Representative cxLoyalty Employee Review

2.0
29 Jul 2022
Recommend
CEO approval
Business outlook

Pros

Decent pay, excellent benefits, paid training

Cons

Many arrogant white males in upper management, most women and people of color are on the front lines, management act cool but behind closed doors nasty.

Explore other reviews about cxLoyalty

5.0
25 Nov 2024
Recommend
CEO approval
Business outlook

Pros

nice co-workers, great leaders, good pay

Cons

nothing I can think of. Unfortunately it was acquired by JPMC in 2020

3.0
17 Dec 2025
Recommend
CEO approval
Business outlook

Pros

It was actually in 2018 when I started right before COVID. Call center. Customers call in to trade their credit card Rewards into travel-flights, cars, hotels. Management was easy to talk to. Fun environment. Fun lil luncheons. Easy after awhile. Worked OT & won a Chromebook

Cons

Oh a point attendance system, did quality meetings with stats. A lot of time felt like I was a number & only brought up negatives during coaching. Some people get motivated by strengths.

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