Amazing product, chaotic at times, poor execution - Account Executive ZoomInfo Employee Review

2.0
10 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Best product hands down in the market place. Great training materials and ways to self improve. Very smart people in the sales org who are extremely sharp and amazing at what they do.

Cons

You need to work 12+ hours a day to be successful here, weekends and holidays while you’re at it. If you’re willing and able to do that, you can crush it at Zoominfo. It’s a great place to start your sales career if you’re hungry and ambitious. With that being said, the reason you have to do that is due to the chaotic nature of how the sales org is aligned/compensated, no sales territory (it’s a free for all), and product offerings you’ll need to sell. This often leads to high pressure sales tactics, so be prepared for that. All of it is fixable IMO, just a matter if that actually happens. SDR’s are compensated on competed demos. That means they will book ANYTHING and everything they can….completely understandable on their end btw. However, that leads to very poor meeting quality for the AE team, nothing is qualified. Why are they even joining the call….? What problem are we solving for….? Often these prospects don’t even know…you NEED the right audience to sell this product. When that happens, Zoominfo is a slam dunk choice. Because the SDR’s are getting squeezed, you’re meeting with prospects that have no business or very little use case, IC’s only looking for a free trial, customers that are price driven and looking for a cheaper solution/cheaper quote (Zoominfo ain’t cheap and for good reason) or fraud attempts because nothing is vetted properly. You’ll need to prepare for each demo (failing to prepare is preparing to fail of course) and knowing your audience is key in order to make the most impact on the conversation. But that takes TIME. On top of that, more time is wasted running the demo that has little or no chance to move the needle or take a next step, due to all of the above. Some of these companies don’t even have outbound selling motions or a sales force…quantity over quality is not needed here, focus on the revenue, retention and upsell. If compensation for the SDR’s were paid out on revenue, this problem is almost completely eliminated. Prospecting is a key piece to the role, but so much time is wasted with these demos it makes it hard to source the revenue you’ll need to hit your number. Because there is no territory you’ll need to constantly scrub leads to see which ones you can work, that adds even more complexity to the process. Lastly, you’ll need to sell three different product offerings that are all amazing, but complex. They each need time to understand and grasp the selling motion, but because you’re being bounced all over the place your head will be spinning the entire time. Drinking water through a hose is a statement often said at Zoominfo, right now it’s more like a Fire Hose.

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ZoomInfo Response
2y
Thank you for sharing your candid feedback about your experience at ZoomInfo. We recognize the importance of creating a supportive and structured environment where our team members can thrive. Efforts are underway to refine our sales processes, provide clearer territories, and optimize our product offerings to better meet the needs of our sales team and our customers. Thank you again for your contributions and for helping us identify areas for improvement.

Explore other reviews about ZoomInfo

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
17h
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

2
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ZoomInfo Response
17h
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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