Toxic workplace in MM - Account Manager ZoomInfo Employee Review

2.0
8 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Great compensation - both base and commission Market leader for product Upward mobility

Cons

Unfortunately in the last 90 days, leadership has become laser focused on certain activity goals, and mid level management has turned this into new policies that are not conducive to a positive, great place to work. Our unlimited PTO policy has not been changed, but HR has told our managers that individuals can not take more than 20 days of PTO (including sick time). Not only do they not have to pay you out on accrued sick time, now they are limiting the time off (and this doesn’t include blackout dates for EOQ and the holiday season). Not sure why we have unlimited PTO, but then are getting rejected on requests bc we “took too many days”. I would understand if you were on a performance plan or close, not if you are considered a top performer. There has always been some level of micro-management, but the latest set of initiatives and policies feel as though they are watching your every move. It does not feel like there is any level of trust, even with high performers who are at the top of the leaderboards and should have earned the trust. Many of us are unhappy, and looking for new roles, which is truly unfortunate because when there is not as much micro-management, this truly is a great place to work. I hope my review will force some action from management to take a look at the micro management happening, making mid market R&G a toxic place to work.

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ZoomInfo Response
2y
Thank you for taking the time to share your feedback. We're glad to hear that you've found aspects of your experience at ZoomInfo, such as compensation and opportunities for advancement, to be positive. However, we're concerned to learn about your experience with recent changes and the impact they've had on your perception of our workplace culture. In terms of our PTO policy, it covers Flexible Time Off (FTO), Paid Time-Off (PTO), Paid Sick Leave. You should be giving adequate advance notice to take FTO in accordance to our guidelines. Accrued paid sick leave in excess of 40 hours will not roll over into the next calendar year and unused paid sick time will not be paid out at the end of employment with the company which is the standard. Additionally, Great things are happening at ZI! It’s been an incredible journey since we went public in 2020, in the middle of a pandemic. And as you know. in about a month, we are launching a new AI-powered GTM game changer, ZoomInfo Copilot, that will make every seller the best seller. Our teams are laser-focused on first and foremost delivering a great product and then making sure that our Go-to-Market teams are armed with the right talk tracks, the right decks, the right accounts, and the right pricing and packaging to really accelerate our growth rates. Everyone is a part of this project - no matter what role you are in - and this is the future for us. Thank you again. Your input is invaluable as we work towards creating a better experience for all our employees.

Explore other reviews about ZoomInfo

5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
1d
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
2.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

decent pay and average benefits

Cons

Toxic leadership and mgmt; good RSU given at joining but u will get fired before they vest; that is the strategy of this company; bad management and badly needs a professional CEO; too late may be

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