Smart, ambitious people but far from enough support - Customer Success ZoomInfo Employee Review

3.0
23 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Worked on several teams and always had colleagues who were willing to help either by sharing ideas, working on projects together, or even taking some work when work was unevenly distributed. I appreciated that. Slack made it easy to reach out to colleagues. The company's products are used extensively internally, which made it easier to work on projects together. There are good resources on internal development. Every six months, there seemed to be opportunities to get promoted. People did change jobs across departments often too.

Cons

Besides three holidays, I took 5 days off in my last year there (this year). Last year, I took 10 days off. I always did some work Thanksgiving morning and twice did work on Christmas Eve and Day. If looking to join the company, I would ask for average number of PTO taken by the employees on the team that you are joining. I routinely worked past 5 PM ET often due to the sheer volume of emails I needed to process or meetings ending past 5 PM ET. I also regularly did work prep on Sundays for a few hours. The number of ERG events, participation at those events, and actual impact seemed to have decreased year over year. For someone looking to apply to this company, I would ask the hiring manager if they can describe any ERG events they attended and let that inform your choice.

Explore other reviews about ZoomInfo

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

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