Pure, unadulterated hell - Account Executive ZoomInfo Employee Review

1.0
12 Jul 2022
Recommend
CEO approval
Business outlook

Pros

- Some decent perks and bennies - Excellent sales methodology training and development - *some* creative ways to incentivize performance or deal influence (with a catch) - Proven product, leader in the data brokerage space with great market fit

Cons

- Micromanagement to the nth degree - Good ol' boys frat house sales bro culture, abysmal gender equity - Insulting pay disparity between two people doing the same jobs - Some foolish reps running on a steady diet of Kool-Aid fed to them by ZI leadership - "Unlimited" PTO is actually "uncapped" but it is very limited. Little to no PTO granted towards the end of each month nor the ENTIRE MONTH of December. - One of those sales orgs will capriciously change your comp plan and from what I've witnessed will fight you tooth and nail to contort what they should pay you once you leave - Nothing in the tech stack works seamlessly and usually takes several days to fix once multiple people complain about the same issue. - Worst onboarding experience I've ever seen in several years in tech - Lack of fluidity in sales ops that creates obstacles rather than enables the ability to influence deals in a positive way, causes friction between reps - Lack of accountability from the lead gen team to properly qualify leads - Management often serves as a mouthpiece for the Scrooges up top, who lead from the rear, causing them to not only be disconnected but entirely self-serving. - Be ready to leave here with a brown nose and a knife in your back, culture encourages it - Sales leadership is scratching their heads how to incentivize their reps, at least in the segments I've been associated with, yet they throw so many of the above in, they just end up driving people into silos, discouraging group participation, and ultimately demotivate their reps

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ZoomInfo Response
3y
Hello, thanks for this feedback and your compliments about our product and training programs. From your review, I gather you are experiencing some frustration in your current position. My goal is for everyone in my org to find the right fit and reach their goals. Many of the concerns you voiced surprised me, as I have not heard them echoed in other corners of the New Sales group. If you feel comfortable with it, I would really like to chat about how we can work together to make this right and hear more about your concerns. I can’t promise that I’ll be able to fix everything – for example, our PTO black-out dates are pretty standard for the tech sales industry – but I’d like to address what I can. If you don’t feel comfortable coming to me, please do reach out to your HR Business Partner. As you know, our mantra is to get 1% every day. We can only improve with open and honest communication. Thanks again for bringing these topics to our attention. – Steven Bryerton, ZoomInfo Senior Vice President of New Sales

Explore other reviews about ZoomInfo

5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
2d
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
1.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Still some truly good people left.

Cons

Mismanagement and micromanagement, toxic politics, inept leadership. This company holds itself up as a leader in the go-to-market space, but just take a look at the financial results to see the truth. Constant whiplash on strategy, tactics, market segments, product offerings, you name it. Senior leadership is full of yes men, friends, and relatives who have no clue what they're doing. They usually get a year to screw things up before someone notices, and then the job cuts start flowing to make up for their mistakes. We've had a half-dozen CMOs just since the IPO in 2020. Executive leaders used to kind of lay low on the public side because it was such a bad look while the the stock price was tanking. Now they're just spending their time building their personal brands, talking a lot about AI, and cutting costs. Working at ZoomInfo means being buried by emergency requests and conflicting demands from politics-obsessed leadership who are just running on pure fear and self-promotion. A lot of people say it's the most toxic culture they've ever been a part of.

10
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ZoomInfo Response
2w
We’re sorry to hear your experience has felt misaligned with what you expected. While stock price alone is not the full picture of ZoomInfo’s health as a company, we recognize that periods of change can create uncertainty. We are continuing to innovate at a rapid pace, and as a $1.2 billion company we remain focused on the future and the opportunities ahead. Leadership evolution is also a normal part of this industry as business needs change. We feel strongly in our leadership team and its ability to guide the company forward, while also taking feedback like yours seriously as we work to continually improve transparency, accountability, and the employee experience. – Dennis Sevilla, ZoomInfo CMO
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