26 Feb 2016
Zoom Tan Response
9yThank you for taking the time to submit a review when we asked.
As you quoted, we asked for "honest reviews."
We are sorry to hear that your experience working here has been so negative.
As a company we have made the decision to close on MANY of the holidays, and we close early on the non holidays that you mentioned (New years eve, Christmas eve) so that our team can spend the evenings with their families.
Those days are not official holidays, and ALL retail companies stay open on those days. We are one of the few companies that shuts the doors early on those days.
We do have black out dates that our managers cannot take vacations during (Spring) because that is our busiest season.
There are 9 months throughout the year that we do allow people to take vacations.
We also lay those expectations out for the managers before they accept the position.
If you didn't want the responsibility, you should not have taken it on.
We have plenty of people that utilize their PTO hours, just not during the black out dates.