More effort on Glassdoor than fixing internal issues - Anonymous employee ZenCity Employee Review

1.0
8 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great mission and purpose-driven work Smart, hardworking colleagues

Cons

Training is minimal. There are no clear workflows. Priorities change constantly- somewhat understandable as a start-up although changes are not consistently communicated crossfunctionally. Product alignment makes the job harder. You will end up managing expectations and putting out fires more than delivering value. Internal support and feedback loops are lacking. Management is inconsistent. Two people can do the same work and get completely different feedback. Favoritism is obvious. Promotions are not based on performance. They are based on loyalty. Don't think about asking for a raise. Micromanagement is constant. You are told exactly how to do things, even when it doesn’t make sense for your accounts. There is no room for feedback. If you speak up, it can/will be used against you. HR/Managers cannot be trusted. Anything you say gets shared back. Many people are put on PIPs. It’s not to help you improve. It feels like a step toward being pushed out. Turnover is high. Burnout is common. Leadership treats it like an individual problem. The company sells a strong vision during hiring. The reality is very different once you start.

Explore other reviews about ZenCity

5.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great opportunities to lean in, grow and do meaningful work.

Cons

Startup to scaleup culture. There are structures, processes and data management that are worth improving on.

1.0
19 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Aside from pay being decent, there are no others.

Cons

Lack of training. Lack of communication. Team members would leave during training and not communicate leaving other team members in the dark. Two team members can do the exact same work and one will be punished for it saying that it is not up to their standards while the other team members can do identical work and be praised. They do not like feedback or suggestions. If you give an honest opinion, you will be judged and probably will lose your job. HR is the absolute worst and cannot be trusted. Anything you say to them will go back to the team and you will be disciplined. Many employees will tell you they’ve been on PiPs and it is a way to build your character and help you succeed at your job. It is actually a way for HR to fire you, you cannot actually succeed. Nothing you do will be right, they can give you a goal, you meet it and then they tell you the goal had moved. It hard to work with people when you cannot trust them no matter how hard you work, they will say you aren’t. Management does not want to hear feedback, does not want to accept they have cliques and favoritism. Some managers are so bad that if you do not do something exactly how they would, the you are wrong. I wouldn’t suggest this software or this company.

3
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