Pros
The basic wage is decent, working from home.
Cons
Where do I start? Micromanagement is rediculous, if you're not dialling every 2 minutes you'll have a manager breathing down your neck. Depending on which department you're in you may be given 3-4 leads a day to call, and you're expected to turn that into 3 hours talktime or over 100 dials minimum. Your calls are listened to live by managers, which wouldn't be so bad if they didn't message you during the calls if you say the wrong thing or aren't putting enough pressure on the customer. The products Yell sell are awful, they don't work as claimed and are vastly overpriced. Yell also don't care one bit about customers, I've seen managers refuse to cancel contracts because they are worried about missing target which has resulted in the customer being chased for money they shouldn't even be paying. Systems are awful, even staff who have been there for years hate them. Equipment they provide is poor, would be much better to provide homeworkers a laptop so they can at least move around their homes - not an old PC which means you're stuck in the same room 8 hours a day. Managers will also pressure you to stay late beyond contracted hours if you're behind target.