My Experience - Customer Service Coordinator Xylem Employee Review

4.0
21 Apr 2024
Recommend
CEO approval
Business outlook

Pros

It's a solid company with very experience personnel. The benefits are good including dental. There is also work life balance and opportunity to grow.

Cons

Hybrid work. Training needs to be improved.

avatar
Xylem Response
2y
Thank you for taking the time to share your experience. We are delighted to hear that you found Xylem to be a solid company with experienced personnel, excellent benefits, and a focus on work-life balance and growth opportunities. We acknowledge your feedback regarding the need for improved training, particularly for Customer Service representatives. At Xylem, we are committed to investing in our employees' development and will take your suggestions into consideration as we strive to enhance our training programs. Your input is highly valued as we work towards continuously improving our employee experience.

Explore other reviews about Xylem

5.0
6 Jun 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Nice managers, supportive, kind environment

Cons

None really, would recommend for internship

1.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I observed what appeared to be unequal treatment within several departments, particularly regarding advancement opportunities. In my experience, Black employees seemed to have fewer opportunities for promotion compared to their white peers. I believe the organization would benefit from a review of its promotion and advancement practices to ensure fairness, transparency, and equal opportunity for all employees.

Cons

Leadership should remember that every decision has consequences. As a person of faith, I believe God sees how people are treated, even when others do not. Organizations may be able to justify decisions on spreadsheets and quarterly reports, but there is a higher standard of accountability when it comes to fairness, integrity, and the treatment of employees. When talented people are undervalued, overlooked, or pushed out, the effects eventually reach the business itself. Product lines, innovation, customer satisfaction, and long-term growth are often the first areas impacted when organizations fail to recognize and retain the people who make success possible. Great companies are built by valuing talent, rewarding merit, and treating people with dignity and respect. When those principles are ignored, the consequences eventually become visible. Organizations that fail to recognize and retain talent risk losing the very people who drive innovation, customer success, and long-term growth. Go ahead and continue promoting friends, favorites, and personal relationships over true talent, technical expertise, and proven performance. Time has a way of revealing the consequences of those decisions.

See reviews by: Helpful|Rating|Date|All