Sadly no longer worth it - Customer Experience Specialist Xero Employee Review

Life at Xero under the last CEO was great, and sadly nowhere near what it is under the new CEO Sukhinder. The first thing she did when she started was issue company wide layoffs, then almost immediately we saw our work expectations go way up. Now, we're sometimes expected to do things that are nowhere near the initial job description. Work life balance isn't prioritized at all like it used to be. There are constant changes to processes and daily operations that are all in the name of over performing. Sadly they're rarely tested or considered outside of some upper level manager saying "I think this would be a great idea" and then everything changes. Unless you like frequent and frustrating changes to key daily processes, that often end up making life harder for you, this isn't the role for you. CX is the ONLY team required to go into the office multiple times a week. It's just you and the sales team (who are sadly usually rude and standoffish people) so a day in the office is just listening to their numerous cold calls while you try to do work. But hey, it's all for the "culture". Also your targeted metrics to hit as a specialist are what decides your hybrid work life. Unless you're basically over-performing expect to go in at least 3 days a week. The biggest issue is that your pay is incredibly low for Denver's rising cost of living (by about $20,000 if you're on the banking team). You're required to go into the office multiple times a week and need to cover your own parking costs, and whenever you try and bring this up to management they'll tell you "if you want more money, go get a job at Comcast". Yes, this really happened to multiple people including myself. Under the last CEO, the work was manageable considering the low pay, but now it's simply not worth it.