Is what it is - Customer Service Xcel Energy Employee Review

3.0
24 Aug 2022
Recommend
CEO approval
Business outlook

Pros

Work from home and opportunities to move into another department.

Cons

It's too fast paced. Barely time to breathe in between calls and customers can be really rude.

Explore other reviews about Xcel Energy

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great, Lots of opportunity within,

Cons

You have to drive to downtown Denver

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Standard methods, cloud infrastructure, and reliance on in house staff over contractors makes it very easy to implement safe, fast, consistent changes. You will be valued as a human and you will have a voice within this company. You can make a career here. Your coworkers and immediate leadership are all talented and intelligent individuals who actually know how to do the same work you are doing.

Cons

AI rollout and unevenly applied hybrid work made things difficult for employees with disabilities and those that lived far from office who had traditionally worked remote or for tasks that do not lend themselves well to AI overhead

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