Call Center a Stepping Stone into the Company? - Customer Contact Representative Xcel Energy Employee Review

3.0
14 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Good Benefits Free Gym Membership Perks Cell Phone Discount Some on the spot incentives Pension Program 6 weeks paid training Paid time off Sick Days Holidays off Lots of employee programs Tuition Reimbursement Program Interships Overtime with incentives

Cons

No time off the phone On Call Constant Schedule Change Ranking System Terrible time keeping System Little room for advancement due to high employee turn over (most people have been there for 5 months or 20 years) Low pay ($10.50hr) Lots of policy for 8 different States No time on the job to review policy and stay up to date Great place to work if you really want to realize how stupid and arrogant people from Colorado can be (some very nice people as well) Also if you love getting torn apart by a drunk redneck on the phone once a week for absolutely no reason this is the place!

Explore other reviews about Xcel Energy

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great, Lots of opportunity within,

Cons

You have to drive to downtown Denver

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Standard methods, cloud infrastructure, and reliance on in house staff over contractors makes it very easy to implement safe, fast, consistent changes. You will be valued as a human and you will have a voice within this company. You can make a career here. Your coworkers and immediate leadership are all talented and intelligent individuals who actually know how to do the same work you are doing.

Cons

AI rollout and unevenly applied hybrid work made things difficult for employees with disabilities and those that lived far from office who had traditionally worked remote or for tasks that do not lend themselves well to AI overhead

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